OL 2003 "571 mail relay is not allowed"

[root]

Using Outlook 2003 on XP Tablet on a LAN with SLMAIL 5.1 on an NT4 SP6A
srvr.

We are seeing intermittently outgoing email failures(the failure appears
instantly) to known good email addresses that work again a while later and
especially after running the email test under email account setup. SLMAIL
logs show no indication that such an outgoing email ever existed. The
OL2003 INBOX suddenly has this apparent email from "System Administrator"
subject: Undeliverable....
In the body of this apparent email are details about the recipients and "571
mail relay is not allowed". After I spent a bunch of time trying to find
WHO was sending that "Undeliverable.." email I discovered using FIND that
"571" does not appear in the body of that apparent email but Outlook
deceptively makes it appear as if it does! Further on even closer
inspection I discovered that the apparent "Undeliverable.."email is NOT and
is a "report" instead. What the H is a report in this context? Why is it
formatted to look like a received email? Who generated "571"? Who is
"System Administrator"?

What's going on?

 

[Diane Poremsky [MVP]]

Administrator may be from Outlook or it's from your mail server. 571 is the
error code returned - if you Google on "571 relay" you'll see it's a common
error code returned by mail systems.

Because it was bounced immediately, I don't think the logs will show it was
received by your mail server, since it didn't really receive it.

Do you have more than one mail account set up in OL?



--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[Jeff Stephenson [MSFT]]

The 571 error is the outgoing server rejecting some of the recipients
because they're not in the server's domain and the server is configured to
reject relay attempts. Outlook generates an NDR (Non-Delivery Report) in
this case to let you know which recipients were rejected and allow you to
resend the message. You probably need to authenticate to your outgoing
server (done on the "Outgoing Server" tab for the account). Given that you
say that messages will be sent later, I'd guess that you need to select the
"login to incoming server" option on the "Outgoing Server" tab.

 

[root]

Administrator may be from Outlook or it's from your mail server. 571 is the
error code returned - if you Google on "571 relay" you'll see it's a common
error code returned by mail systems.

Because it was bounced immediately, I don't think the logs will show it was
received by your mail server, since it didn't really receive it.

Do you have more than one mail account set up in OL?

Nope, just the single account on our local LAN NT4 server using SLMAIL 5.1.
My theory is that the email send is never leaving OL2003 and OL2003 is
generating the message all inside itself?

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

Using Outlook 2003 on XP Tablet on a LAN with SLMAIL 5.1 on an NT4 SP6A
srvr.

We are seeing intermittently outgoing email failures(the failure appears
instantly) to known good email addresses that work again a while later and
especially after running the email test under email account setup. SLMAIL
logs show no indication that such an outgoing email ever existed. The
OL2003 INBOX suddenly has this apparent email from "System Administrator"
subject: Undeliverable....
In the body of this apparent email are details about the recipients and "571
mail relay is not allowed". After I spent a bunch of time trying to find
WHO was sending that "Undeliverable.." email I discovered using FIND that
"571" does not appear in the body of that apparent email but Outlook
deceptively makes it appear as if it does! Further on even closer
inspection I discovered that the apparent "Undeliverable.."email is NOT and
is a "report" instead. What the H is a report in this context? Why is it
formatted to look like a received email? Who generated "571"? Who is
"System Administrator"?

What's going on?

 

[root]

The 571 error is the outgoing server rejecting some of the recipients
because they're not in the server's domain and the server is configured to
reject relay attempts.

Who authored "571"? Is 571 somekind of standard for Inet email? None of
the above is possible in this situation.

For instance today the offending system using OL2003 to send a one line
textonly email to (e-mail address removed) failed 4 times in a row with the "571..."
message. Between each attempt the email test was done successfully but to
no avail. The user gives up and does something else for a few hours and
then composes a new email+attachment to the same recipient and sends it and
it works! The user on my suggestion then tries that older 1 line message
and now that works. The server was unmolested and unbooted at anytime in
this and is working normally.

This is completely intermittent and defies simple analysis. I can find no
hint that OL2003 has even contacted our SLMAIL on the server during the
"571..." failures. It appears to me that OL2003 is generating the "report"
all on its own.
An outgoing email is buffered inside SLMAIL and then it attempts to send it
to the recipient and will continue to do so for 5 days. I see outgoing
emails hang in SLMAIL frequently for various reasons. The emails being
described in this thread never get there nor leave any log trace in SLMAIL.

I found a place down inside OL2003 Options-...-Other-Advanced where there's
a checkbox to enable "mail logging (troubleshooting)". I checked it but can
find NO hint about where that "mail log" is nor how to read it. Anyone?

Anyone have any ideas about how to debug this and what kind of techniques or
tools might be brought to bear??

Outlook generates an NDR (Non-Delivery Report) in
this case to let you know which recipients were rejected and allow you to
resend the message. You probably need to authenticate to your outgoing
server (done on the "Outgoing Server" tab for the account). Given that you
say that messages will be sent later, I'd guess that you need to select the
"login to incoming server" option on the "Outgoing Server" tab.

None of the above seems relevant in this case as my detailed explanation
shows.

 

[root]

I found the OL2003 log: OPMLOG.LOG
Inside:
2003.12.02 11:44:03 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.12.02 11:44:03 (e-mail address removed): Synch operation started (flags = 00000001)
2003.12.02 11:44:03 (e-mail address removed): UploadItems: 1 messages to send
2003.12.02 11:44:05 SMTP (192.168.1.2): Begin execution
2003.12.02 11:44:06 SMTP (192.168.1.2): Port: 25, Secure: no, SPA: no
2003.12.02 11:44:06 SMTP (192.168.1.2): Finding host
2003.12.02 11:44:06 SMTP (192.168.1.2): Connected to host
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 220 xxxx.com SMTP Server SLmail
5.1.0.4415 Ready ESMTP spoken here
2003.12.02 11:44:06 SMTP (192.168.1.2): [tx] EHLO TFTABLET
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-buchanangc.com
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-SIZE 100000000
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-SEND
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-SOML
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-SAML
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-HELP
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-VRFY
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-EXPN
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-ETRN
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250 XTRN
2003.12.02 11:44:06 SMTP (192.168.1.2): Authorized to host
2003.12.02 11:44:06 SMTP (192.168.1.2): Connected to host
2003.12.02 11:44:06 SMTP (192.168.1.2): [tx] MAIL FROM: <*****>
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250 OK
2003.12.02 11:44:06 SMTP (192.168.1.2): [tx] RCPT TO: <*****>
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 571 mail relay is not allowed
2003.12.02 11:44:06 SMTP (192.168.1.2): End execution
2003.12.02 11:44:06 (e-mail address removed): ReportStatus: RSF_COMPLETED, hr =
0x00000000
2003.12.02 11:44:06 (e-mail address removed): Synch operation completed


Could someone please decipher the above. SLMAIL logs show nothing of this.
xxxx replaces the real domain name above.

 

[Jeff Stephenson [MSFT]]

The relevant line below is "571 mail relay is not allowed" - the server is
saying that you're sending to a domain that it doesn't handle, and it's
configured to reject that. Usually in this case you *will* be allowed to
relay if you authenticate to the server. If this is not showing up in your
server logs, either

1) Your server's logging isn't (or can't be) configured to log this.
2) The account on which the mail is being sent is not pointing at your
server.
3) You've got a proxy server or something between you and the server that's
doing the rejection before Outlook can ever talk to the server.

Outlook is not at fault here - it is just the messenger telling you that the
server (or something in between it and the server) won't relay.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

I found the OL2003 log: OPMLOG.LOG
Inside:
2003.12.02 11:44:03 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.12.02 11:44:03 (e-mail address removed): Synch operation started (flags = 00000001)
2003.12.02 11:44:03 (e-mail address removed): UploadItems: 1 messages to send
2003.12.02 11:44:05 SMTP (192.168.1.2): Begin execution
2003.12.02 11:44:06 SMTP (192.168.1.2): Port: 25, Secure: no, SPA: no
2003.12.02 11:44:06 SMTP (192.168.1.2): Finding host
2003.12.02 11:44:06 SMTP (192.168.1.2): Connected to host
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 220 xxxx.com SMTP Server SLmail
5.1.0.4415 Ready ESMTP spoken here
2003.12.02 11:44:06 SMTP (192.168.1.2): [tx] EHLO TFTABLET
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-buchanangc.com
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-SIZE 100000000
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-SEND
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-SOML
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-SAML
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-HELP
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-VRFY
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-EXPN
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250-ETRN
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250 XTRN
2003.12.02 11:44:06 SMTP (192.168.1.2): Authorized to host
2003.12.02 11:44:06 SMTP (192.168.1.2): Connected to host
2003.12.02 11:44:06 SMTP (192.168.1.2): [tx] MAIL FROM: <*****>
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 250 OK
2003.12.02 11:44:06 SMTP (192.168.1.2): [tx] RCPT TO: <*****>
2003.12.02 11:44:06 SMTP (192.168.1.2): <rx> 571 mail relay is not allowed
2003.12.02 11:44:06 SMTP (192.168.1.2): End execution
2003.12.02 11:44:06 (e-mail address removed): ReportStatus: RSF_COMPLETED, hr =
0x00000000
2003.12.02 11:44:06 (e-mail address removed): Synch operation completed


Could someone please decipher the above. SLMAIL logs show nothing of this.
xxxx replaces the real domain name above.