OL 2003 new install will not open folders

[DeanLeaf]

Having the problem described in this KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;822503

The error message is:
Cannot start Microsoft Outlook. Unable to open the Outlook window. The set
folders could not be opened. The server is not available. Contact your
administrator if this condition persists.

The solution proposed in the article is not resolving the issue. This is a
standalone install, no Exchange Server. There wereno custom scripts written
for the installation and no mods to the MST file. Just a straight install
from disk using a retail upgrade version of Office 2003 Pro.

I have successfully opened the .pst a couple times, but it always reverts to
this error if you close, then attempt to re-open. There does not seem to be
a consistent way to 'fix' it, even temporarily. Have tried detect and
repair, that worked once, then did not work the next time tried - tried
starting XP in safe mode, OL 2003 ran once, then not again. Tried opening
OL2003 in safe mode, worked once, not again.

Thanks for any assistance!

 

[Brian Tillman]

Having the problem described in this KB article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;822503

The error message is:
Cannot start Microsoft Outlook. Unable to open the Outlook window.
The set folders could not be opened. The server is not available.
Contact your administrator if this condition persists.

The solution proposed in the article is not resolving the issue.
This is a standalone install, no Exchange Server. There wereno
custom scripts written for the installation and no mods to the MST
file. Just a straight install from disk using a retail upgrade
version of Office 2003 Pro.

This can happen with an upgrade and the usual solution is to create a fresh
mail profile using Control Panel's Mail applet with Show Profiles>Add.