OL 2003 no longer default email client

[stjulian]

I have a wierd installation. I have a machine which runs Windows XP
Professional running in a Small Business Server 2003 R2 domain. Through
upgrades and licensing, the user is entitled to Excel 2000, Powerpoint 2000,
Word XP (2002), Visio 2003, and Outlook 2003.

BTW, the older versions of the apps were never installed. They were made
"not available" during the install process.

Now I know this seems problematic to begin with, but that's how it is.

The problem is, the default email client as shown on the Programs tab of
Internet Explorer 7 shows "Microsoft Office Outlook" as the default email
client. However, any time an app tries to call up an email, Outlook 2003
either doesn't respond or, (as in Internet Explorer 7) calls up Outlook
Express 6 instead of an email through Outlook 2003.

Also, the "Make Outlook the default program for E-Mail, Contacts, and
Calendar" in Outlook is grayed out.

Is there a way to force these settings without uninstalling and reinstalling
(suggested in an other's email)? Perhaps a registry setting? Can a registry
key be exported from my working machine and reintroduced on hers? Or, maybe
backed up and deleted forcing Outlook 2003 to recreate the key and take
control again.

I prefer fixing the issue instead of hoping that the Offiice installer will
do the trick, it seldom fixes any install errors.



Thank You,
Julian

"This is our most desparate hour. Help me Obi-Wan Kenobi. You're our only
hope. Oh, by the way, bring pizza."

 

[Roady [MVP]]

Logon as an administrator to the machine and verify that Microsoft Office
Outlook is set as the default mail client. You can run a reset from within
Control Panel-> Internet Options as well.