OL 2007 connecting to server issues

B

boyshanks

On my laptop which runs VISTA sometimes when I turn it on and open OL 2007 a
small window pops up with a temp bar that says 'connecting to server'. In
short order the window disappears and my emails begin to arrive. Outlook
performs as expected.

There are other times that I open OL and my emails don't arrive and I get a
send/receive error message. Sometimes I have to reboot, sometimes I have to
reopen OL several times before the server connection window appears.

??? What can I do to get OL 2007 to attempt to connect with the server
without closing and reopening or rebooting?

I do know that when I am having problems with OL on my laptop there are no
problems with my internet connection or my ISP server as I have a desktop
that is on that is sending and receiving emails without problem.

Thanks in advance.
 
B

boyshanks

Here is the send/receive error


Task 'Donna Shanks - Receiving' reported error (0x80042108) : 'Outlook
cannot connect to your incoming (POP3) e-mail server. If you continue to
receive this message, contact your server administrator or Internet service
provider (ISP).'


Not sure of the answer to your other question but I think the answer is
POP3.

I am not using an internet email like Yahoo or Gmail.
 
M

Milly Staples [MVP - Outlook]

So what did your ISP say when you contacted them about this error?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, boyshanks asked:

| Here is the send/receive error
|
|
| Task 'Donna Shanks - Receiving' reported error (0x80042108) : 'Outlook
| cannot connect to your incoming (POP3) e-mail server. If you continue
| to receive this message, contact your server administrator or
| Internet service provider (ISP).'
|
|
| Not sure of the answer to your other question but I think the answer
| is POP3.
|
| I am not using an internet email like Yahoo or Gmail.
|
|
|
|
|
| "Roady [MVP]" wrote:
|
|| What is the exact error that you get?
|| Which mail account type are you using?
||
|| --
|| Robert Sparnaaij [MVP-Outlook]
|| Coauthor, Configuring Microsoft Outlook 2003
|| http://www.howto-outlook.com/
|| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||
|| http://www.msoutlook.info/
|| Real World Questions, Real World Answers
||
|| -----
||
|| ||| On my laptop which runs VISTA sometimes when I turn it on and open
||| OL 2007 a
||| small window pops up with a temp bar that says 'connecting to
||| server'. In short order the window disappears and my emails begin
||| to arrive. Outlook performs as expected.
|||
||| There are other times that I open OL and my emails don't arrive and
||| I get a
||| send/receive error message. Sometimes I have to reboot, sometimes
||| I have to
||| reopen OL several times before the server connection window appears.
|||
||| ??? What can I do to get OL 2007 to attempt to connect with the
||| server without closing and reopening or rebooting?
|||
||| I do know that when I am having problems with OL on my laptop there
||| are no problems with my internet connection or my ISP server as I
||| have a desktop that is on that is sending and receiving emails
||| without problem.
|||
||| Thanks in advance.
 
B

boyshanks

My ISP says nothing is wrong on their end.

We go through all of the cycling, rebooting, pinging etc to see if there is
a connection problem however on their end there is no problem. This is
further proved by my deskstop which is connected to the same ISP service and
has no Outlook server connection issues.

They do not troubleshoot Outlook issues.

Is there a way to for me to make/cause Outlook to contact the server when it
doesn't do it on it's own?

I thought the answer might be in the local services folder because in that
folder I can make my print spooler connect but other than that I don't know
anything about that folder.

Thanks in advance.

Milly Staples said:
So what did your ISP say when you contacted them about this error?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, boyshanks asked:

| Here is the send/receive error
|
|
| Task 'Donna Shanks - Receiving' reported error (0x80042108) : 'Outlook
| cannot connect to your incoming (POP3) e-mail server. If you continue
| to receive this message, contact your server administrator or
| Internet service provider (ISP).'
|
|
| Not sure of the answer to your other question but I think the answer
| is POP3.
|
| I am not using an internet email like Yahoo or Gmail.
|
|
|
|
|
| "Roady [MVP]" wrote:
|
|| What is the exact error that you get?
|| Which mail account type are you using?
||
|| --
|| Robert Sparnaaij [MVP-Outlook]
|| Coauthor, Configuring Microsoft Outlook 2003
|| http://www.howto-outlook.com/
|| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||
|| http://www.msoutlook.info/
|| Real World Questions, Real World Answers
||
|| -----
||
|| ||| On my laptop which runs VISTA sometimes when I turn it on and open
||| OL 2007 a
||| small window pops up with a temp bar that says 'connecting to
||| server'. In short order the window disappears and my emails begin
||| to arrive. Outlook performs as expected.
|||
||| There are other times that I open OL and my emails don't arrive and
||| I get a
||| send/receive error message. Sometimes I have to reboot, sometimes
||| I have to
||| reopen OL several times before the server connection window appears.
|||
||| ??? What can I do to get OL 2007 to attempt to connect with the
||| server without closing and reopening or rebooting?
|||
||| I do know that when I am having problems with OL on my laptop there
||| are no problems with my internet connection or my ISP server as I
||| have a desktop that is on that is sending and receiving emails
||| without problem.
|||
||| Thanks in advance.
Click to expand...
 
M

Milly Staples [MVP - Outlook]

Turn on diagnostic logging (tools->options->other->advanced) and see what it
says after your next send/receive. If you like, you can post the relevant
portion to this group to have the experts review.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, boyshanks asked:

| My ISP says nothing is wrong on their end.
|
| We go through all of the cycling, rebooting, pinging etc to see if
| there is a connection problem however on their end there is no
| problem. This is further proved by my deskstop which is connected to
| the same ISP service and has no Outlook server connection issues.
|
| They do not troubleshoot Outlook issues.
|
| Is there a way to for me to make/cause Outlook to contact the server
| when it doesn't do it on it's own?
|
| I thought the answer might be in the local services folder because in
| that folder I can make my print spooler connect but other than that I
| don't know anything about that folder.
|
| Thanks in advance.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| So what did your ISP say when you contacted them about this error?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, boyshanks asked:
||
||| Here is the send/receive error
|||
|||
||| Task 'Donna Shanks - Receiving' reported error (0x80042108) :
||| 'Outlook cannot connect to your incoming (POP3) e-mail server. If
||| you continue to receive this message, contact your server
||| administrator or Internet service provider (ISP).'
|||
|||
||| Not sure of the answer to your other question but I think the answer
||| is POP3.
|||
||| I am not using an internet email like Yahoo or Gmail.
|||
|||
|||
|||
|||
||| "Roady [MVP]" wrote:
|||
|||| What is the exact error that you get?
|||| Which mail account type are you using?
||||
|||| --
|||| Robert Sparnaaij [MVP-Outlook]
|||| Coauthor, Configuring Microsoft Outlook 2003
|||| http://www.howto-outlook.com/
|||| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||||
|||| http://www.msoutlook.info/
|||| Real World Questions, Real World Answers
||||
|||| -----
||||
|||| ||||| On my laptop which runs VISTA sometimes when I turn it on and open
||||| OL 2007 a
||||| small window pops up with a temp bar that says 'connecting to
||||| server'. In short order the window disappears and my emails begin
||||| to arrive. Outlook performs as expected.
|||||
||||| There are other times that I open OL and my emails don't arrive
||||| and I get a
||||| send/receive error message. Sometimes I have to reboot, sometimes
||||| I have to
||||| reopen OL several times before the server connection window
||||| appears.
|||||
||||| ??? What can I do to get OL 2007 to attempt to connect with the
||||| server without closing and reopening or rebooting?
|||||
||||| I do know that when I am having problems with OL on my laptop
||||| there are no problems with my internet connection or my ISP
||||| server as I have a desktop that is on that is sending and
||||| receiving emails without problem.
|||||
||||| Thanks in advance.
 
B

boyshanks

I've done what you asked but please tell me where I get the logging
information file to post? I am running OL 2007 on VISTA. My email is POP3

The send/receive progress window displays the same error I posted earlier.

I have since spoken with different folks at my ISP and it is definitely not
on their end. My other computers run OL 07 on XP and are having no problems
connecting to the server.

I googled this problem and I see others have the same problem but no one
seems to have an answer that works.

I really need help.

Thanks

Milly Staples said:
Turn on diagnostic logging (tools->options->other->advanced) and see what it
says after your next send/receive. If you like, you can post the relevant
portion to this group to have the experts review.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, boyshanks asked:

| My ISP says nothing is wrong on their end.
|
| We go through all of the cycling, rebooting, pinging etc to see if
| there is a connection problem however on their end there is no
| problem. This is further proved by my deskstop which is connected to
| the same ISP service and has no Outlook server connection issues.
|
| They do not troubleshoot Outlook issues.
|
| Is there a way to for me to make/cause Outlook to contact the server
| when it doesn't do it on it's own?
|
| I thought the answer might be in the local services folder because in
| that folder I can make my print spooler connect but other than that I
| don't know anything about that folder.
|
| Thanks in advance.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| So what did your ISP say when you contacted them about this error?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, boyshanks asked:
||
||| Here is the send/receive error
|||
|||
||| Task 'Donna Shanks - Receiving' reported error (0x80042108) :
||| 'Outlook cannot connect to your incoming (POP3) e-mail server. If
||| you continue to receive this message, contact your server
||| administrator or Internet service provider (ISP).'
|||
|||
||| Not sure of the answer to your other question but I think the answer
||| is POP3.
|||
||| I am not using an internet email like Yahoo or Gmail.
|||
|||
|||
|||
|||
||| "Roady [MVP]" wrote:
|||
|||| What is the exact error that you get?
|||| Which mail account type are you using?
||||
|||| --
|||| Robert Sparnaaij [MVP-Outlook]
|||| Coauthor, Configuring Microsoft Outlook 2003
|||| http://www.howto-outlook.com/
|||| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||||
|||| http://www.msoutlook.info/
|||| Real World Questions, Real World Answers
||||
|||| -----
||||
|||| ||||| On my laptop which runs VISTA sometimes when I turn it on and open
||||| OL 2007 a
||||| small window pops up with a temp bar that says 'connecting to
||||| server'. In short order the window disappears and my emails begin
||||| to arrive. Outlook performs as expected.
|||||
||||| There are other times that I open OL and my emails don't arrive
||||| and I get a
||||| send/receive error message. Sometimes I have to reboot, sometimes
||||| I have to
||||| reopen OL several times before the server connection window
||||| appears.
|||||
||||| ??? What can I do to get OL 2007 to attempt to connect with the
||||| server without closing and reopening or rebooting?
|||||
||||| I do know that when I am having problems with OL on my laptop
||||| there are no problems with my internet connection or my ISP
||||| server as I have a desktop that is on that is sending and
||||| receiving emails without problem.
|||||
||||| Thanks in advance.
Click to expand...
 
S

Spiderleg7

I gather no one has an answer? I too have been expericening this problem.
No matter what I do, I can not connect to the server. My ISP also says
everything is okay on their end. My outlook 07 ran fine on my XP, but now
that I have Vista...all is caput. We must accept that Outlook 07 doesn't
work with Vista and use someting different. Oh well......

boyshanks said:
I've done what you asked but please tell me where I get the logging
information file to post? I am running OL 2007 on VISTA. My email is POP3

The send/receive progress window displays the same error I posted earlier.

I have since spoken with different folks at my ISP and it is definitely not
on their end. My other computers run OL 07 on XP and are having no problems
connecting to the server.

I googled this problem and I see others have the same problem but no one
seems to have an answer that works.

I really need help.

Thanks

Milly Staples said:
Turn on diagnostic logging (tools->options->other->advanced) and see what it
says after your next send/receive. If you like, you can post the relevant
portion to this group to have the experts review.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, boyshanks asked:

| My ISP says nothing is wrong on their end.
|
| We go through all of the cycling, rebooting, pinging etc to see if
| there is a connection problem however on their end there is no
| problem. This is further proved by my deskstop which is connected to
| the same ISP service and has no Outlook server connection issues.
|
| They do not troubleshoot Outlook issues.
|
| Is there a way to for me to make/cause Outlook to contact the server
| when it doesn't do it on it's own?
|
| I thought the answer might be in the local services folder because in
| that folder I can make my print spooler connect but other than that I
| don't know anything about that folder.
|
| Thanks in advance.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| So what did your ISP say when you contacted them about this error?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, boyshanks asked:
||
||| Here is the send/receive error
|||
|||
||| Task 'Donna Shanks - Receiving' reported error (0x80042108) :
||| 'Outlook cannot connect to your incoming (POP3) e-mail server. If
||| you continue to receive this message, contact your server
||| administrator or Internet service provider (ISP).'
|||
|||
||| Not sure of the answer to your other question but I think the answer
||| is POP3.
|||
||| I am not using an internet email like Yahoo or Gmail.
|||
|||
|||
|||
|||
||| "Roady [MVP]" wrote:
|||
|||| What is the exact error that you get?
|||| Which mail account type are you using?
||||
|||| --
|||| Robert Sparnaaij [MVP-Outlook]
|||| Coauthor, Configuring Microsoft Outlook 2003
|||| http://www.howto-outlook.com/
|||| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||||
|||| http://www.msoutlook.info/
|||| Real World Questions, Real World Answers
||||
|||| -----
||||
|||| ||||| On my laptop which runs VISTA sometimes when I turn it on and open
||||| OL 2007 a
||||| small window pops up with a temp bar that says 'connecting to
||||| server'. In short order the window disappears and my emails begin
||||| to arrive. Outlook performs as expected.
|||||
||||| There are other times that I open OL and my emails don't arrive
||||| and I get a
||||| send/receive error message. Sometimes I have to reboot, sometimes
||||| I have to
||||| reopen OL several times before the server connection window
||||| appears.
|||||
||||| ??? What can I do to get OL 2007 to attempt to connect with the
||||| server without closing and reopening or rebooting?
|||||
||||| I do know that when I am having problems with OL on my laptop
||||| there are no problems with my internet connection or my ISP
||||| server as I have a desktop that is on that is sending and
||||| receiving emails without problem.
|||||
||||| Thanks in advance.
Click to expand...
Click to expand...
 
B

Brian Tillman [MVP - Outlook]

I gather no one has an answer? I too have been expericening this problem.
No matter what I do, I can not connect to the server. My ISP also says
everything is okay on their end. My outlook 07 ran fine on my XP, but now
that I have Vista...all is caput. We must accept that Outlook 07 doesn't
work with Vista and use someting different. Oh well......
Click to expand...

Outlook 2007 works perfectly well with Vista. I use it there (and on Windows
XP and Windows 7). Are you sure you don't have a network issue? See if
anything in the articles listed here helps:
http://www.google.com/search?hl=en&q=+vista++network++tune . Read the
ones on Vista's network autotuning first.
 

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