OL 2007 Contacts Do Not Appear in Address Book

[Jim]

I recently migrated to a new computer with OL 2007. Our computer support
people did the migration.

Everything is fine except when I compose an e-mail and press the "To:"
button, a Select Names box pops up but there are no names listed. KB 287563
("Contact information does not appear in the address book in Outlook") seems
to address this, but the final step (repeated below) doesn't work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then go to "Step
2: Mark your contact folder for use with your address book." [Outlook Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder as
an e-mail address book check box, type a descriptive name, and then click OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook Address Book
tab, and "Show this folder as an e-mail Address Book" is grayed out.

I'm stuck. Any suggestions?

Thanks.

 

[neo [mvp outlook]]

Create a new mail profile and delete the old one via the mail applet in the
control panel. (Note: do not copy the existing profile. Create new and
delete the old since other MVPs have told me that the Outlook Address Book
gets jacked up when upgrading/migrating and you can't remove/add the service
in the existing profile.)

 

[Diane Poremsky [MVP]]

The kb is wrong - or more correctly, incomplete. There is a kb that tells
you to remove the acct and re-add it. I complained that it was not clear
enough - I hope it was not this one and they removed it instead of fixing
it. <g>

http://support.microsoft.com/kb/197577 is the one I complained about earlier
because it tells you that its removing the AB service when its really
removing the acct and adding it back. I think it should say upfront you need
to remove the acct.

As an FYI, always do the feedback questionnaire if a KB or any other article
is unclear or missing info. They do read these comments and while they may
not edit an article if they get just one bad comment, they will attempt to
make it clearer if they get a few bad comments. They also like praise if it
helped, but its very important that they know when the articles don't help
so they can fix them.

 

[Jim]

Well, I did this but it did not fix the probelm. I went to Control Panel >
Mail > E-mail Accounts and deleted the existing account. I then created a
new account. Even after rebooting, when I highlight contacts, right click
and select Properties click on Outlook Address Book, the option "Show this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)

Create a new mail profile and delete the old one via the mail applet in the
control panel. (Note: do not copy the existing profile. Create new and
delete the old since other MVPs have told me that the Outlook Address Book
gets jacked up when upgrading/migrating and you can't remove/add the service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer support
people did the migration.

Everything is fine except when I compose an e-mail and press the "To:"
button, a Select Names box pops up but there are no names listed. KB
287563
("Contact information does not appear in the address book in Outlook")
seems
to address this, but the final step (repeated below) doesn't work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then go to
"Step
2: Mark your contact folder for use with your address book." [Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as
an e-mail address book check box, type a descriptive name, and then click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook Address Book
tab, and "Show this folder as an e-mail Address Book" is grayed out.

I'm stuck. Any suggestions?

Thanks.

 

[Jim]

As I reported a bit earlier, the suggested solution didn't work. I've since
done some more poking around and found that when I go to Tools > Account
Settings and click on the Data Files Tab, there are two entries : Archive
Folders and Personal Folders. When I highlight Personal Folders and click on
Settings, it says that the format of that file is "Personal Folders File
(97-2002)." I'm wondering if that is my problem. (If I highlight Archive
Folders and click on Settings it says that the fomrat of that file is
"Personal Folders File.")
--
Jim (a.k.a. ORTNPALMS)

Create a new mail profile and delete the old one via the mail applet in the
control panel. (Note: do not copy the existing profile. Create new and
delete the old since other MVPs have told me that the Outlook Address Book
gets jacked up when upgrading/migrating and you can't remove/add the service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer support
people did the migration.

Everything is fine except when I compose an e-mail and press the "To:"
button, a Select Names box pops up but there are no names listed. KB
287563
("Contact information does not appear in the address book in Outlook")
seems
to address this, but the final step (repeated below) doesn't work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then go to
"Step
2: Mark your contact folder for use with your address book." [Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as
an e-mail address book check box, type a descriptive name, and then click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook Address Book
tab, and "Show this folder as an e-mail Address Book" is grayed out.

I'm stuck. Any suggestions?

Thanks.

 

[Hal Hostetler [MVP P/I]]

You need to create a new Outlook Profile, not remove and replace the account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to Control Panel

Mail > E-mail Accounts and deleted the existing account. I then created a
new account. Even after rebooting, when I highlight contacts, right click
and select Properties click on Outlook Address Book, the option "Show this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)

Create a new mail profile and delete the old one via the mail applet in the
control panel. (Note: do not copy the existing profile. Create new and
delete the old since other MVPs have told me that the Outlook Address Book
gets jacked up when upgrading/migrating and you can't remove/add the service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer support
people did the migration.

Everything is fine except when I compose an e-mail and press the "To:"
button, a Select Names box pops up but there are no names listed. KB
287563
("Contact information does not appear in the address book in Outlook")
seems
to address this, but the final step (repeated below) doesn't work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then go to
"Step
2: Mark your contact folder for use with your address book." [Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as
an e-mail address book check box, type a descriptive name, and then click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook Address Book
tab, and "Show this folder as an e-mail Address Book" is grayed out.

I'm stuck. Any suggestions?

Thanks.

 

[Jim]

Well, I set up a new Profile using the referenced kb article, and I'm sorry
to have to report that this doesn't work either. So I've tried both setting
up a new E-mail account and setting up a new Profile, and neither fixes the
problem.

Do you think that the fact that my .pst file is the old Outlook 97 - 2002
format is the problem? (See a subsequent post in this thread where I detail
that information.

Thanks for the suggestion.

--
Jim (a.k.a. ORTNPALMS)

You need to create a new Outlook Profile, not remove and replace the account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to Control Panel

Mail > E-mail Accounts and deleted the existing account. I then created a
new account. Even after rebooting, when I highlight contacts, right click
and select Properties click on Outlook Address Book, the option "Show this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)

Create a new mail profile and delete the old one via the mail applet in the
control panel. (Note: do not copy the existing profile. Create new and
delete the old since other MVPs have told me that the Outlook Address Book
gets jacked up when upgrading/migrating and you can't remove/add the service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer support
people did the migration.

Everything is fine except when I compose an e-mail and press the "To:"
button, a Select Names box pops up but there are no names listed. KB
287563
("Contact information does not appear in the address book in Outlook")
seems
to address this, but the final step (repeated below) doesn't work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then go to
"Step
2: Mark your contact folder for use with your address book." [Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as
an e-mail address book check box, type a descriptive name, and then click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook Address Book
tab, and "Show this folder as an e-mail Address Book" is grayed out.

I'm stuck. Any suggestions?

Thanks.

 

[Russ Valentine [MVP-Outlook]]

It works for everyone else. You must post the steps you used precisely for
us to be able to tell what you've done wrong. The format of the PST file is
not in play. How you migrated it to the new profile most certainly is, and
we don't have that information.
--
Russ Valentine
[MVP-Outlook]

Well, I set up a new Profile using the referenced kb article, and I'm
sorry
to have to report that this doesn't work either. So I've tried both
setting
up a new E-mail account and setting up a new Profile, and neither fixes
the
problem.

Do you think that the fact that my .pst file is the old Outlook 97 - 2002
format is the problem? (See a subsequent post in this thread where I
detail
that information.

Thanks for the suggestion.

--
Jim (a.k.a. ORTNPALMS)

You need to create a new Outlook Profile, not remove and replace the
account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to Control
Panel

Mail > E-mail Accounts and deleted the existing account. I then
created a
new account. Even after rebooting, when I highlight contacts, right
click
and select Properties click on Outlook Address Book, the option "Show
this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)


:

Create a new mail profile and delete the old one via the mail applet
in the
control panel. (Note: do not copy the existing profile. Create new
and
delete the old since other MVPs have told me that the Outlook Address Book
gets jacked up when upgrading/migrating and you can't remove/add the service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer support
people did the migration.

Everything is fine except when I compose an e-mail and press the
"To:"
button, a Select Names box pops up but there are no names listed.
KB
287563
("Contact information does not appear in the address book in
Outlook")
seems
to address this, but the final step (repeated below) doesn't work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then go
to
"Step
2: Mark your contact folder for use with your address book."
[Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as
an e-mail address book check box, type a descriptive name, and then click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook
Address Book
tab, and "Show this folder as an e-mail Address Book" is grayed
out.

I'm stuck. Any suggestions?

Thanks.

 

[neo [mvp outlook]]

As Russ mentioned, I'm very surprised that a new mail profile didn't fix the
issue. Lets see if the issue is machine or user specific. Please create a
new userid on your WinXP/Vista machine. Logon with this new userid and then
create a new mail profile using your old 97/2002 PST file. This will help
narrow down the issue to machine/software installation versus something is
just funky within your existing user profile.

If still messed up after the above, I would recommend
uninstalling/reinstalling/repairing the Office 2007 installation.

As I reported a bit earlier, the suggested solution didn't work. I've
since
done some more poking around and found that when I go to Tools > Account
Settings and click on the Data Files Tab, there are two entries : Archive
Folders and Personal Folders. When I highlight Personal Folders and click
on
Settings, it says that the format of that file is "Personal Folders File
(97-2002)." I'm wondering if that is my problem. (If I highlight Archive
Folders and click on Settings it says that the fomrat of that file is
"Personal Folders File.")
--
Jim (a.k.a. ORTNPALMS)

Create a new mail profile and delete the old one via the mail applet in
the
control panel. (Note: do not copy the existing profile. Create new and
delete the old since other MVPs have told me that the Outlook Address
Book
gets jacked up when upgrading/migrating and you can't remove/add the
service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer
support
people did the migration.

Everything is fine except when I compose an e-mail and press the "To:"
button, a Select Names box pops up but there are no names listed. KB
287563
("Contact information does not appear in the address book in Outlook")
seems
to address this, but the final step (repeated below) doesn't work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then go to
"Step
2: Mark your contact folder for use with your address book." [Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show this
folder
as
an e-mail address book check box, type a descriptive name, and then
click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook Address
Book
tab, and "Show this folder as an e-mail Address Book" is grayed out.

I'm stuck. Any suggestions?

Thanks.

 

[Jim]

Everything was tranferred using the "Windows Easy Transfer" program included
with Vista.
--
Jim (a.k.a. ORTNPALMS)

It works for everyone else. You must post the steps you used precisely for
us to be able to tell what you've done wrong. The format of the PST file is
not in play. How you migrated it to the new profile most certainly is, and
we don't have that information.
--
Russ Valentine
[MVP-Outlook]

Well, I set up a new Profile using the referenced kb article, and I'm
sorry
to have to report that this doesn't work either. So I've tried both
setting
up a new E-mail account and setting up a new Profile, and neither fixes
the
problem.

Do you think that the fact that my .pst file is the old Outlook 97 - 2002
format is the problem? (See a subsequent post in this thread where I
detail
that information.

Thanks for the suggestion.

--
Jim (a.k.a. ORTNPALMS)

You need to create a new Outlook Profile, not remove and replace the
account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to Control
Panel

Mail > E-mail Accounts and deleted the existing account. I then
created a
new account. Even after rebooting, when I highlight contacts, right
click
and select Properties click on Outlook Address Book, the option "Show
this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)


:

Create a new mail profile and delete the old one via the mail applet
in
the
control panel. (Note: do not copy the existing profile. Create new
and
delete the old since other MVPs have told me that the Outlook Address
Book
gets jacked up when upgrading/migrating and you can't remove/add the
service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer
support
people did the migration.

Everything is fine except when I compose an e-mail and press the
"To:"
button, a Select Names box pops up but there are no names listed.
KB
287563
("Contact information does not appear in the address book in
Outlook")
seems
to address this, but the final step (repeated below) doesn't work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then go
to
"Step
2: Mark your contact folder for use with your address book."
[Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show this
folder
as
an e-mail address book check box, type a descriptive name, and then
click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook
Address
Book
tab, and "Show this folder as an e-mail Address Book" is grayed
out.

I'm stuck. Any suggestions?

Thanks.

 

[Russ Valentine [MVP-Outlook]]

Yes. We know that. That's how you corrupted your profile in the first place.
We need to know what you did to fix it so we can see what you're doing
wrong.
--
Russ Valentine
[MVP-Outlook]

Everything was tranferred using the "Windows Easy Transfer" program
included
with Vista.
--
Jim (a.k.a. ORTNPALMS)

It works for everyone else. You must post the steps you used precisely
for
us to be able to tell what you've done wrong. The format of the PST file
is
not in play. How you migrated it to the new profile most certainly is,
and
we don't have that information.
--
Russ Valentine
[MVP-Outlook]

Well, I set up a new Profile using the referenced kb article, and I'm
sorry
to have to report that this doesn't work either. So I've tried both
setting
up a new E-mail account and setting up a new Profile, and neither fixes
the
problem.

Do you think that the fact that my .pst file is the old Outlook 97 -
2002
format is the problem? (See a subsequent post in this thread where I
detail
that information.

Thanks for the suggestion.

--
Jim (a.k.a. ORTNPALMS)


:

You need to create a new Outlook Profile, not remove and replace the
account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing
profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to Control
Panel

Mail > E-mail Accounts and deleted the existing account. I then
created a
new account. Even after rebooting, when I highlight contacts, right
click
and select Properties click on Outlook Address Book, the option
"Show
this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)


:

Create a new mail profile and delete the old one via the mail
applet
in
the
control panel. (Note: do not copy the existing profile. Create
new
and
delete the old since other MVPs have told me that the Outlook
Address
Book
gets jacked up when upgrading/migrating and you can't remove/add
the
service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer
support
people did the migration.

Everything is fine except when I compose an e-mail and press the
"To:"
button, a Select Names box pops up but there are no names
listed.
KB
287563
("Contact information does not appear in the address book in
Outlook")
seems
to address this, but the final step (repeated below) doesn't
work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then
go
to
"Step
2: Mark your contact folder for use with your address book."
[Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties
for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show
this
folder
as
an e-mail address book check box, type a descriptive name, and
then
click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook
Address
Book
tab, and "Show this folder as an e-mail Address Book" is grayed
out.

I'm stuck. Any suggestions?

Thanks.

 

[Jim]

I would be happy to explain anything, but I am not understanding your
question. You you said that how I migrated it (the PST file) to the new
profile is important, so I told you how I migrated it to the new profile.
Now do you want me to explain how I added the new account and added the new
profile?
--
Jim (a.k.a. ORTNPALMS)

Yes. We know that. That's how you corrupted your profile in the first place.
We need to know what you did to fix it so we can see what you're doing
wrong.
--
Russ Valentine
[MVP-Outlook]

Everything was tranferred using the "Windows Easy Transfer" program
included
with Vista.
--
Jim (a.k.a. ORTNPALMS)

It works for everyone else. You must post the steps you used precisely
for
us to be able to tell what you've done wrong. The format of the PST file
is
not in play. How you migrated it to the new profile most certainly is,
and
we don't have that information.
--
Russ Valentine
[MVP-Outlook]
Well, I set up a new Profile using the referenced kb article, and I'm
sorry
to have to report that this doesn't work either. So I've tried both
setting
up a new E-mail account and setting up a new Profile, and neither fixes
the
problem.

Do you think that the fact that my .pst file is the old Outlook 97 -
2002
format is the problem? (See a subsequent post in this thread where I
detail
that information.

Thanks for the suggestion.

--
Jim (a.k.a. ORTNPALMS)


:

You need to create a new Outlook Profile, not remove and replace the
account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing
profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to Control
Panel

Mail > E-mail Accounts and deleted the existing account. I then
created a
new account. Even after rebooting, when I highlight contacts, right
click
and select Properties click on Outlook Address Book, the option
"Show
this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)


:

Create a new mail profile and delete the old one via the mail
applet
in
the
control panel. (Note: do not copy the existing profile. Create
new
and
delete the old since other MVPs have told me that the Outlook
Address
Book
gets jacked up when upgrading/migrating and you can't remove/add
the
service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our computer
support
people did the migration.

Everything is fine except when I compose an e-mail and press the
"To:"
button, a Select Names box pops up but there are no names
listed.
KB
287563
("Contact information does not appear in the address book in
Outlook")
seems
to address this, but the final step (repeated below) doesn't
work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and then
go
to
"Step
2: Mark your contact folder for use with your address book."
[Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties
for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show
this
folder
as
an e-mail address book check box, type a descriptive name, and
then
click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook
Address
Book
tab, and "Show this folder as an e-mail Address Book" is grayed
out.

I'm stuck. Any suggestions?

Thanks.

 

[Russ Valentine [MVP-Outlook]]

I need the precise steps you used to
1. Create your new profile
2. Migrate your Outlook data to this new profile
3. Set your data as the default
4. Configure your Outlook Address Book

You said you "followed the directions" but they didn't work. These steps
work when done correctly. So we need to be able to see what you did wrong.
--
Russ Valentine
[MVP-Outlook]

I would be happy to explain anything, but I am not understanding your
question. You you said that how I migrated it (the PST file) to the new
profile is important, so I told you how I migrated it to the new profile.
Now do you want me to explain how I added the new account and added the
new
profile?
--
Jim (a.k.a. ORTNPALMS)

Yes. We know that. That's how you corrupted your profile in the first
place.
We need to know what you did to fix it so we can see what you're doing
wrong.
--
Russ Valentine
[MVP-Outlook]

Everything was tranferred using the "Windows Easy Transfer" program
included
with Vista.
--
Jim (a.k.a. ORTNPALMS)


:

It works for everyone else. You must post the steps you used precisely
for
us to be able to tell what you've done wrong. The format of the PST
file
is
not in play. How you migrated it to the new profile most certainly is,
and
we don't have that information.
--
Russ Valentine
[MVP-Outlook]
Well, I set up a new Profile using the referenced kb article, and
I'm
sorry
to have to report that this doesn't work either. So I've tried both
setting
up a new E-mail account and setting up a new Profile, and neither
fixes
the
problem.

Do you think that the fact that my .pst file is the old Outlook 97 -
2002
format is the problem? (See a subsequent post in this thread where
I
detail
that information.

Thanks for the suggestion.

--
Jim (a.k.a. ORTNPALMS)


:

You need to create a new Outlook Profile, not remove and replace
the
account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing
profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook
2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to
Control
Panel

Mail > E-mail Accounts and deleted the existing account. I then
created a
new account. Even after rebooting, when I highlight contacts,
right
click
and select Properties click on Outlook Address Book, the option
"Show
this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)


:

Create a new mail profile and delete the old one via the mail
applet
in
the
control panel. (Note: do not copy the existing profile.
Create
new
and
delete the old since other MVPs have told me that the Outlook
Address
Book
gets jacked up when upgrading/migrating and you can't
remove/add
the
service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our
computer
support
people did the migration.

Everything is fine except when I compose an e-mail and press
the
"To:"
button, a Select Names box pops up but there are no names
listed.
KB
287563
("Contact information does not appear in the address book in
Outlook")
seems
to address this, but the final step (repeated below) doesn't
work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and
then
go
to
"Step
2: Mark your contact folder for use with your address book."
[Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address
book
1. On the File menu, point to Folder, and then click
Properties
for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show
this
folder
as
an e-mail address book check box, type a descriptive name,
and
then
click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook
Address
Book
tab, and "Show this folder as an e-mail Address Book" is
grayed
out.

I'm stuck. Any suggestions?

Thanks.

 

[Jim]

I can see that you are more trouble than you are worth. I am looking for a
fix to a problem, not a reconstruction of how the problem was created.
Please do not respond any further to this thread.
--
Jim (a.k.a. ORTNPALMS)

I need the precise steps you used to
1. Create your new profile
2. Migrate your Outlook data to this new profile
3. Set your data as the default
4. Configure your Outlook Address Book

You said you "followed the directions" but they didn't work. These steps
work when done correctly. So we need to be able to see what you did wrong.
--
Russ Valentine
[MVP-Outlook]

I would be happy to explain anything, but I am not understanding your
question. You you said that how I migrated it (the PST file) to the new
profile is important, so I told you how I migrated it to the new profile.
Now do you want me to explain how I added the new account and added the
new
profile?
--
Jim (a.k.a. ORTNPALMS)

Yes. We know that. That's how you corrupted your profile in the first
place.
We need to know what you did to fix it so we can see what you're doing
wrong.
--
Russ Valentine
[MVP-Outlook]
Everything was tranferred using the "Windows Easy Transfer" program
included
with Vista.
--
Jim (a.k.a. ORTNPALMS)


:

It works for everyone else. You must post the steps you used precisely
for
us to be able to tell what you've done wrong. The format of the PST
file
is
not in play. How you migrated it to the new profile most certainly is,
and
we don't have that information.
--
Russ Valentine
[MVP-Outlook]
Well, I set up a new Profile using the referenced kb article, and
I'm
sorry
to have to report that this doesn't work either. So I've tried both
setting
up a new E-mail account and setting up a new Profile, and neither
fixes
the
problem.

Do you think that the fact that my .pst file is the old Outlook 97 -
2002
format is the problem? (See a subsequent post in this thread where
I
detail
that information.

Thanks for the suggestion.

--
Jim (a.k.a. ORTNPALMS)


:

You need to create a new Outlook Profile, not remove and replace
the
account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing
profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook
2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to
Control
Panel

Mail > E-mail Accounts and deleted the existing account. I then
created a
new account. Even after rebooting, when I highlight contacts,
right
click
and select Properties click on Outlook Address Book, the option
"Show
this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)


:

Create a new mail profile and delete the old one via the mail
applet
in
the
control panel. (Note: do not copy the existing profile.
Create
new
and
delete the old since other MVPs have told me that the Outlook
Address
Book
gets jacked up when upgrading/migrating and you can't
remove/add
the
service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our
computer
support
people did the migration.

Everything is fine except when I compose an e-mail and press
the
"To:"
button, a Select Names box pops up but there are no names
listed.
KB
287563
("Contact information does not appear in the address book in
Outlook")
seems
to address this, but the final step (repeated below) doesn't
work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close, and
then
go
to
"Step
2: Mark your contact folder for use with your address book."
[Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address
book
1. On the File menu, point to Folder, and then click
Properties
for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show
this
folder
as
an e-mail address book check box, type a descriptive name,
and
then
click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the Outlook
Address
Book
tab, and "Show this folder as an e-mail Address Book" is
grayed
out.

I'm stuck. Any suggestions?

Thanks.

 

[Russ Valentine [MVP-Outlook]]

Quite the opposite. The solution has been posted. If you can't follow it, we
can't help you further.
--
Russ Valentine
[MVP-Outlook]

I can see that you are more trouble than you are worth. I am looking for a
fix to a problem, not a reconstruction of how the problem was created.
Please do not respond any further to this thread.
--
Jim (a.k.a. ORTNPALMS)

I need the precise steps you used to
1. Create your new profile
2. Migrate your Outlook data to this new profile
3. Set your data as the default
4. Configure your Outlook Address Book

You said you "followed the directions" but they didn't work. These steps
work when done correctly. So we need to be able to see what you did
wrong.
--
Russ Valentine
[MVP-Outlook]

I would be happy to explain anything, but I am not understanding your
question. You you said that how I migrated it (the PST file) to the
new
profile is important, so I told you how I migrated it to the new
profile.
Now do you want me to explain how I added the new account and added the
new
profile?
--
Jim (a.k.a. ORTNPALMS)


:

Yes. We know that. That's how you corrupted your profile in the first
place.
We need to know what you did to fix it so we can see what you're doing
wrong.
--
Russ Valentine
[MVP-Outlook]
Everything was tranferred using the "Windows Easy Transfer" program
included
with Vista.
--
Jim (a.k.a. ORTNPALMS)


:

It works for everyone else. You must post the steps you used
precisely
for
us to be able to tell what you've done wrong. The format of the PST
file
is
not in play. How you migrated it to the new profile most certainly
is,
and
we don't have that information.
--
Russ Valentine
[MVP-Outlook]
Well, I set up a new Profile using the referenced kb article, and
I'm
sorry
to have to report that this doesn't work either. So I've tried
both
setting
up a new E-mail account and setting up a new Profile, and neither
fixes
the
problem.

Do you think that the fact that my .pst file is the old Outlook
97 -
2002
format is the problem? (See a subsequent post in this thread
where
I
detail
that information.

Thanks for the suggestion.

--
Jim (a.k.a. ORTNPALMS)


:

You need to create a new Outlook Profile, not remove and replace
the
account
information in the existing profile. To do this, use 'Control
Panel|Mail|Show Profiles|Add'; don't make a copy of the existing
profile,
make a brand new one:

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in
Outlook
2003

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

Well, I did this but it did not fix the probelm. I went to
Control
Panel

Mail > E-mail Accounts and deleted the existing account. I
then
created a
new account. Even after rebooting, when I highlight contacts,
right
click
and select Properties click on Outlook Address Book, the
option
"Show
this
folder as an e-mail Address Book" is grayed out.

Waaaahhhh!
--
Jim (a.k.a. ORTNPALMS)


:

Create a new mail profile and delete the old one via the
mail
applet
in
the
control panel. (Note: do not copy the existing profile.
Create
new
and
delete the old since other MVPs have told me that the
Outlook
Address
Book
gets jacked up when upgrading/migrating and you can't
remove/add
the
service
in the existing profile.)

I recently migrated to a new computer with OL 2007. Our
computer
support
people did the migration.

Everything is fine except when I compose an e-mail and
press
the
"To:"
button, a Select Names box pops up but there are no names
listed.
KB
287563
("Contact information does not appear in the address book
in
Outlook")
seems
to address this, but the final step (repeated below)
doesn't
work:

Microsoft Office Outlook 2007
1. On the Tools menu, click Accout Settings .
2. Click the Adress Books tab.
3. If your Outlook Address Book is listed, click Close,
and
then
go
to
"Step
2: Mark your contact folder for use with your address
book."
[Outlook
Address
Book is listed, so I click Close and go to Step 2]


Step 2: Mark your contact folder for use with your address
book
1. On the File menu, point to Folder, and then click
Properties
for
your
folder name.
2. On the Outlook Address Book tab, click to select the
Show
this
folder
as
an e-mail address book check box, type a descriptive name,
and
then
click
OK.

Here is the problem, with Contacts hightlighted, I go to
File>Folder>"Properties for "Contacts"," click on the
Outlook
Address
Book
tab, and "Show this folder as an e-mail Address Book" is
grayed
out.

I'm stuck. Any suggestions?

Thanks.