OL2003 Duplicate Show Names: Contacts listed twice...

[clintonG]

New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I see the following
message...

"The address list could not be opened. The Contacts folder associated with
the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is expected.
This behavior is annoying and confusing. Any suggestions howI may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[Russ Valentine [MVP-Outlook]]

Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change. >

 

[clintonG]

Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher

Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]

New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I see the following
message...

"The address list could not be opened. The Contacts folder associated with
the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is expected.
This behavior is annoying and confusing. Any suggestions howI may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[Russ Valentine [MVP-Outlook]]

Just pick one. If it's the wrong one, add it back and remove the other. You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]

Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher

Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]

New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I see the following
message...

"The address list could not be opened. The Contacts folder associated with
the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is expected.
This behavior is annoying and confusing. Any suggestions howI may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[clintonG]

Thanks Russ. One down and one to go.When I select Contacts from the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile do you
have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and remove the other. You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]

Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher

Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I see the
following
message...

"The address list could not be opened. The Contacts folder

associated
with

the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is expected.
This behavior is annoying and confusing. Any suggestions howI may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[Russ Valentine [MVP-Outlook]]

Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ. One down and one to go.When I select Contacts from the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile do you
have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and remove the other. You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]

Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher


Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I see the
following
message...

"The address list could not be opened. The Contacts folder associated
with
the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is expected.
This behavior is annoying and confusing. Any suggestions howI may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[clintonG]

I've searched all over Russ but there is no information about the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher

Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ. One down and one to go.When I select Contacts from the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile do you
have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and remove the

other.
You

won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher


Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I see the
following
message...

"The address list could not be opened. The Contacts folder associated
with
the address list could not be opened; it may have been moved or
deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is expected.
This behavior is annoying and confusing. Any suggestions howI may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[Russ Valentine [MVP-Outlook]]

Right. That's the place.
--
Russ Valentine
[MVP-Outlook]

I've searched all over Russ but there is no information about the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher

Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ. One down and one to go.When I select Contacts from the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile do you
have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and remove the other.
You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher


Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or
address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I see the
following
message...

"The address list could not be opened. The Contacts folder
associated
with
the address list could not be opened; it may have been moved or
deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is expected.
This behavior is annoying and confusing. Any suggestions howI may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[clintonG]

I went ahead with it and now I have to dismiss the dialog box three
times!

<%= Clinton Gallagher

Right. That's the place.
--
Russ Valentine
[MVP-Outlook]

I've searched all over Russ but there is no information about the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher

Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]
Thanks Russ. One down and one to go.When I select Contacts from the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile do you
have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and remove the other.
You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher


Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or
address
books > Outlook Address Book > Change. >

wrote
in

message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I

see
the

following
message...

"The address list could not be opened. The Contacts folder
associated
with
the address list could not be opened; it may have been moved or
deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is expected.
This behavior is annoying and confusing. Any suggestions

howI
may

resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[Russ Valentine [MVP-Outlook]]

This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]

I went ahead with it and now I have to dismiss the dialog box three
times!

<%= Clinton Gallagher

Right. That's the place.
--
Russ Valentine
[MVP-Outlook]

I've searched all over Russ but there is no information about the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher




Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]
message
Thanks Russ. One down and one to go.When I select Contacts from the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile do you
have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and remove the
other.
You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher


Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing

directories

or

address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts I see
the
following
message...

"The address list could not be opened. The Contacts folder
associated
with
the address list could not be opened; it may have been

moved
or

deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is
expected.
This behavior is annoying and confusing. Any suggestions howI
may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[clintonG]

I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place. This is a new
install, no add-ins no custom nothing.

<%= Clinton

This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]

I went ahead with it and now I have to dismiss the dialog box three
times!

<%= Clinton Gallagher

Right. That's the place.
--
Russ Valentine
[MVP-Outlook]
I've searched all over Russ but there is no information about the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher




Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]
message
Thanks Russ. One down and one to go.When I select Contacts from the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile do you
have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and remove the
other.
You
won't be touching the actual data source.

wrote
in

message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher


Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing

directories

or
address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of Contacts

I
see

the
following
message...

"The address list could not be opened. The Contacts folder
associated
with
the address list could not be opened; it may have been moved
or
deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what is
expected.
This behavior is annoying and confusing. Any suggestions howI
may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

 

[Russ Valentine [MVP-Outlook]]

I see. That's a different error message than the first one. Are you sure
there was never a custom form created in this PST? I've not seen this error
message since Outlook 98, nor have I seen any reports of it.
--
Russ Valentine
[MVP-Outlook]

I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place. This is a new
install, no add-ins no custom nothing.

<%= Clinton

This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]

I went ahead with it and now I have to dismiss the dialog box three
times!

<%= Clinton Gallagher


Right. That's the place.
--
Russ Valentine
[MVP-Outlook]
message
I've searched all over Russ but there is no information about the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher




Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]
message
Thanks Russ. One down and one to go.When I select Contacts

from
the

Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile

do
you

have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and remove the
other.
You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
in
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore either
using the .pst file.

<%= Clinton Gallagher


message
Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories
or
address
books > Outlook Address Book > Change. >

wrote
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of

Contacts

I

 

[clintonG]

Yes, I am sure there has never been any custom forms involved
as I indicated this is a new install on a new instance of W2003
that I am setting up. Well, I have added the Business Contact
Manage.

You have a wire crossed as the dialog is the same...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I have checked Contacts > Properties > General and there is a list
box labeled "When posting to this folder use:" with the list item
'IPM.Contact' selected. The other selection choice is 'Forms...'
but I have not ever selected that choice as I have no idea what
IPM.Contact or Forms even implies.

<%= Clinton Gallagher

I see. That's a different error message than the first one. Are you sure
there was never a custom form created in this PST? I've not seen this error
message since Outlook 98, nor have I seen any reports of it.
--
Russ Valentine
[MVP-Outlook]

I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place. This is a new
install, no add-ins no custom nothing.

<%= Clinton

This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]
I went ahead with it and now I have to dismiss the dialog box three
times!

<%= Clinton Gallagher


Right. That's the place.
--
Russ Valentine
[MVP-Outlook]
message
I've searched all over Russ but there is no information about the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher




Remove and re-add the Outlook Address Book Service.

wrote
in

message
Thanks Russ. One down and one to go.When I select Contacts from
the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile do
you
have any idea how to dismiss that dialog and why it is displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Just pick one. If it's the wrong one, add it back and

remove
the

other.
You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
in
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If so I could
whack one or the other without concern if I could restore
either
using the .pst file.

<%= Clinton Gallagher


message
Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing
directories
or
address
books > Outlook Address Book > Change. >

wrote
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of

Contacts

I
see
the
following
message...

"The address list could not be opened. The Contacts folder
associated
with
the address list could not be opened; it may have been
moved
or
deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see

what

is

 

[Russ Valentine [MVP-Outlook]]

I have a wire crossed? How so?
I'm saying I've seen no reports of a problem like this since the old problem
Outlook 98 use to have with Exchange forms having been substituted for
Outlook forms
(http://support.microsoft.com/support/kb/articles/q181/0/57.asp) I'm sure
this is a different issue, but not one that's been reported to my knowledge.
--
Russ Valentine
[MVP-Outlook]

Yes, I am sure there has never been any custom forms involved
as I indicated this is a new install on a new instance of W2003
that I am setting up. Well, I have added the Business Contact
Manage.

You have a wire crossed as the dialog is the same...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I have checked Contacts > Properties > General and there is a list
box labeled "When posting to this folder use:" with the list item
'IPM.Contact' selected. The other selection choice is 'Forms...'
but I have not ever selected that choice as I have no idea what
IPM.Contact or Forms even implies.

<%= Clinton Gallagher

I see. That's a different error message than the first one. Are you sure
there was never a custom form created in this PST? I've not seen this error
message since Outlook 98, nor have I seen any reports of it.
--
Russ Valentine
[MVP-Outlook]

I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place. This is a new
install, no add-ins no custom nothing.

<%= Clinton





This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]
message
I went ahead with it and now I have to dismiss the dialog box three
times!

<%= Clinton Gallagher


Right. That's the place.
--
Russ Valentine
[MVP-Outlook]
message
I've searched all over Russ but there is no information about the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher




Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]
in
message
Thanks Russ. One down and one to go.When I select Contacts from
the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an
Outlook
form instead. The form required to view this message

cannot

be

displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-)

Meanwhile
do

 

[clintonG]

Crossed wire? You stated something about a different message
as displayed by dialog. There has only been one dialog and one
message. No big deal but to reaffirm the anomaly with this
dialog and its reference to forms has been consistent.

With your insight into OL would you assume this may be a bug
that should be reported somewhere?

<%= Clinton Gallagehr

I have a wire crossed? How so?
I'm saying I've seen no reports of a problem like this since the old problem
Outlook 98 use to have with Exchange forms having been substituted for
Outlook forms
(http://support.microsoft.com/support/kb/articles/q181/0/57.asp) I'm sure
this is a different issue, but not one that's been reported to my knowledge.
--
Russ Valentine
[MVP-Outlook]

Yes, I am sure there has never been any custom forms involved
as I indicated this is a new install on a new instance of W2003
that I am setting up. Well, I have added the Business Contact
Manage.

You have a wire crossed as the dialog is the same...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I have checked Contacts > Properties > General and there is a list
box labeled "When posting to this folder use:" with the list item
'IPM.Contact' selected. The other selection choice is 'Forms...'
but I have not ever selected that choice as I have no idea what
IPM.Contact or Forms even implies.

<%= Clinton Gallagher

I see. That's a different error message than the first one. Are you sure
there was never a custom form created in this PST? I've not seen this error
message since Outlook 98, nor have I seen any reports of it.
--
Russ Valentine
[MVP-Outlook]
I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place. This is a new
install, no add-ins no custom nothing.

<%= Clinton





This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]
message
I went ahead with it and now I have to dismiss the dialog box three
times!

<%= Clinton Gallagher


Right. That's the place.

wrote
in

message
I've searched all over Russ but there is no information

about
the

Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher




Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]
in
message
Thanks Russ. One down and one to go.When I select Contacts
from
the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an
Outlook
form instead. The form required to view this message

cannot

be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile
do
you
have any idea how to dismiss that dialog and why it is
displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

message
Just pick one. If it's the wrong one, add it back and remove
the
other.
You
won't be touching the actual data source.

wrote
in
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to explain.

Are these address books stored in the .pst file? If

so

I

could
whack one or the other without concern if I could restore
either
using the .pst file.

<%= Clinton Gallagher

in
message
Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing
directories
or
address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of
Contacts
I
see
the
following
message...

"The address list could not be opened. The Contacts
folder
associated
with
the address list could not be opened; it may

have
been

moved
or
deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see what
is
expected.
This behavior is annoying and confusing. Any
suggestions
howI
may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce
Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET
(e-mail address removed)
URL
http://www.metromilwaukee.com/clintongallagher/

 

[Russ Valentine [MVP-Outlook]]

No. Your first post was:
"The address list could not be opened. The Contacts folder associated with
the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

You then moved on to a second issue in the same thread. That's how you
managed to confuse me. I have to move quickly and don't always catch a shift
in topics.
--
Russ Valentine
[MVP-Outlook]

Crossed wire? You stated something about a different message
as displayed by dialog. There has only been one dialog and one
message. No big deal but to reaffirm the anomaly with this
dialog and its reference to forms has been consistent.

With your insight into OL would you assume this may be a bug
that should be reported somewhere?

<%= Clinton Gallagehr

I have a wire crossed? How so?
I'm saying I've seen no reports of a problem like this since the old problem
Outlook 98 use to have with Exchange forms having been substituted for
Outlook forms
(http://support.microsoft.com/support/kb/articles/q181/0/57.asp) I'm sure
this is a different issue, but not one that's been reported to my knowledge.
--
Russ Valentine
[MVP-Outlook]

Yes, I am sure there has never been any custom forms involved
as I indicated this is a new install on a new instance of W2003
that I am setting up. Well, I have added the Business Contact
Manage.

You have a wire crossed as the dialog is the same...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I have checked Contacts > Properties > General and there is a list
box labeled "When posting to this folder use:" with the list item
'IPM.Contact' selected. The other selection choice is 'Forms...'
but I have not ever selected that choice as I have no idea what
IPM.Contact or Forms even implies.

<%= Clinton Gallagher





I see. That's a different error message than the first one. Are you sure
there was never a custom form created in this PST? I've not seen this
error
message since Outlook 98, nor have I seen any reports of it.
--
Russ Valentine
[MVP-Outlook]
message
I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place. This is

a
new

install, no add-ins no custom nothing.

<%= Clinton





This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]
message
I went ahead with it and now I have to dismiss the dialog box three
times!

<%= Clinton Gallagher


Right. That's the place.
--
Russ Valentine
[MVP-Outlook]
in
message
I've searched all over Russ but there is no information about
the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing. Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher




message
Remove and re-add the Outlook Address Book Service.

wrote
in
message
Thanks Russ. One down and one to go.When I select Contacts
from
the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will use an
Outlook
form instead. The form required to view this message cannot
be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-) Meanwhile
do
you
have any idea how to dismiss that dialog and why it is
displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

in

If

so

I
could
whack one or the other without concern if I could
restore
either
using the .pst file.

<%= Clinton Gallagher


in
message
Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing
directories
or
address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of
Contacts
I
see
the
following
message...

"The address list could not be opened. The Contacts
folder
associated
with
the address list could not be opened; it may have
been
moved
or
deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see
what
is
expected.
This behavior is annoying and confusing. Any
suggestions
howI
may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce
Software
Development
Wauwatosa, Milwaukee County,

Wisconsin
USA

NET
(e-mail address removed)
URL
http://www.metromilwaukee.com/clintongallagher/

 

[clintonG]

But I pasted the contents of the 2nd message twice because
I am concientious ;-) Meanwhile...

<%= Clinton Gallagher

No. Your first post was:
"The address list could not be opened. The Contacts folder associated with
the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

You then moved on to a second issue in the same thread. That's how you
managed to confuse me. I have to move quickly and don't always catch a shift
in topics.
--
Russ Valentine
[MVP-Outlook]

Crossed wire? You stated something about a different message
as displayed by dialog. There has only been one dialog and one
message. No big deal but to reaffirm the anomaly with this
dialog and its reference to forms has been consistent.

With your insight into OL would you assume this may be a bug
that should be reported somewhere?

<%= Clinton Gallagehr

I have a wire crossed? How so?
I'm saying I've seen no reports of a problem like this since the old problem
Outlook 98 use to have with Exchange forms having been substituted for
Outlook forms
(http://support.microsoft.com/support/kb/articles/q181/0/57.asp) I'm sure
this is a different issue, but not one that's been reported to my knowledge.
--
Russ Valentine
[MVP-Outlook]
Yes, I am sure there has never been any custom forms involved
as I indicated this is a new install on a new instance of W2003
that I am setting up. Well, I have added the Business Contact
Manage.

You have a wire crossed as the dialog is the same...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I have checked Contacts > Properties > General and there is a list
box labeled "When posting to this folder use:" with the list item
'IPM.Contact' selected. The other selection choice is 'Forms...'
but I have not ever selected that choice as I have no idea what
IPM.Contact or Forms even implies.

<%= Clinton Gallagher





I see. That's a different error message than the first one. Are

you
sure

there was never a custom form created in this PST? I've not seen this
error
message since Outlook 98, nor have I seen any reports of it.
--
Russ Valentine
[MVP-Outlook]
message
I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting
Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place. This

is

a

new
install, no add-ins no custom nothing.

<%= Clinton





This post is unclear. I don't know what you mean.

wrote
in

message
I went ahead with it and now I have to dismiss the dialog box
three
times!

<%= Clinton Gallagher


Right. That's the place.
--
Russ Valentine
[MVP-Outlook]
in
message
I've searched all over Russ but there is no information about
the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing.
Nada.

Plenty of references via Google but all for previous versions
of Outlook most of which make mention of the Tools > Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher




message
Remove and re-add the Outlook Address Book Service.

wrote
in
message
Thanks Russ. One down and one to go.When I select Contacts
from
the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook will

use
an

Outlook
form instead. The form required to view this message
cannot
be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-)
Meanwhile
do
you
have any idea how to dismiss that dialog and why it is
displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL
http://www.metromilwaukee.com/clintongallagher/

in
message
Just pick one. If it's the wrong one, add it back and
remove
the
other.
You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to
explain.

Are these address books stored in the .pst file?

If

so
I
could
whack one or the other without concern if I could
restore
either
using the .pst file.

<%= Clinton Gallagher


"Russ Valentine [MVP-Outlook]"

wrote
in
message
Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing
directories
or
address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first instance of
Contacts
I
see
the
following
message...

"The address list could not be opened. The
Contacts
folder
associated
with
the address list could not be opened; it may have
been
moved
or
deleted,
or you do not have permissions."

When I select the 2nd instance of Contacts I see
what
is
expected.
This behavior is annoying and confusing. Any
suggestions
howI
may
resolve this?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce
Software
Development
Wauwatosa, Milwaukee County, Wisconsin
USA
NET
(e-mail address removed)
URL
http://www.metromilwaukee.com/clintongallagher/

 

[Russ Valentine [MVP-Outlook]]

Ah, but you have no idea what my call schedule is like.
At any rate, as I've already told you, new issue not reported before. Watch
the KB.

--
Russ Valentine
[MVP-Outlook]

But I pasted the contents of the 2nd message twice because
I am concientious ;-) Meanwhile...

<%= Clinton Gallagher

No. Your first post was:
"The address list could not be opened. The Contacts folder associated with
the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

You then moved on to a second issue in the same thread. That's how you
managed to confuse me. I have to move quickly and don't always catch a shift
in topics.
--
Russ Valentine
[MVP-Outlook]

Crossed wire? You stated something about a different message
as displayed by dialog. There has only been one dialog and one
message. No big deal but to reaffirm the anomaly with this
dialog and its reference to forms has been consistent.

With your insight into OL would you assume this may be a bug
that should be reported somewhere?

<%= Clinton Gallagehr



I have a wire crossed? How so?
I'm saying I've seen no reports of a problem like this since the old
problem
Outlook 98 use to have with Exchange forms having been substituted for
Outlook forms
(http://support.microsoft.com/support/kb/articles/q181/0/57.asp) I'm sure
this is a different issue, but not one that's been reported to my
knowledge.
--
Russ Valentine
[MVP-Outlook]
message
Yes, I am sure there has never been any custom forms involved
as I indicated this is a new install on a new instance of W2003
that I am setting up. Well, I have added the Business Contact
Manage.

You have a wire crossed as the dialog is the same...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I have checked Contacts > Properties > General and there is a list
box labeled "When posting to this folder use:" with the list item
'IPM.Contact' selected. The other selection choice is 'Forms...'
but I have not ever selected that choice as I have no idea what
IPM.Contact or Forms even implies.

<%= Clinton Gallagher





I see. That's a different error message than the first one. Are you
sure
there was never a custom form created in this PST? I've not seen this
error
message since Outlook 98, nor have I seen any reports of it.
--
Russ Valentine
[MVP-Outlook]
message
I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting
Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place. This

is

a
new
install, no add-ins no custom nothing.

<%= Clinton





This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]
in
message
I went ahead with it and now I have to dismiss the dialog box
three
times!

<%= Clinton Gallagher


message
Right. That's the place.

wrote
in
message
I've searched all over Russ but there is no information
about
the
Outlook Address Book Service for OL2003, no Tools > Services
menu, no mention of such via the Support Center. Nothing.
Nada.

Plenty of references via Google but all for previous
versions
of Outlook most of which make mention of the Tools >
Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher

in

it

is

displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce
Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET
(e-mail address removed)
URL
http://www.metromilwaukee.com/clintongallagher/

in
message
Just pick one. If it's the wrong one, add it

back
and

remove
the
other.
You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to
explain.

Are these address books stored in the .pst

file?
If

so
I
could
whack one or the other without concern if I could
restore
either
using the .pst file.

<%= Clinton Gallagher


"Russ Valentine [MVP-Outlook]"

wrote
in
message
Remove the duplicate listing here:
Tools > E-mail accounts > View or change existing
directories
or
address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first

instance

of I
see

 

[clintonG]

Again, thanks for your perseverance...
See you in another thread ;-)
--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce Software Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET (e-mail address removed)
URL http://www.metromilwaukee.com/clintongallagher/

Ah, but you have no idea what my call schedule is like.
At any rate, as I've already told you, new issue not reported before. Watch
the KB.

--
Russ Valentine
[MVP-Outlook]

But I pasted the contents of the 2nd message twice because
I am concientious ;-) Meanwhile...

<%= Clinton Gallagher

No. Your first post was:
"The address list could not be opened. The Contacts folder associated with
the address list could not be opened; it may have been moved or deleted,
or you do not have permissions."

You then moved on to a second issue in the same thread. That's how you
managed to confuse me. I have to move quickly and don't always catch a shift
in topics.
--
Russ Valentine
[MVP-Outlook]
Crossed wire? You stated something about a different message
as displayed by dialog. There has only been one dialog and one
message. No big deal but to reaffirm the anomaly with this
dialog and its reference to forms has been consistent.

With your insight into OL would you assume this may be a bug
that should be reported somewhere?

<%= Clinton Gallagehr



I have a wire crossed? How so?
I'm saying I've seen no reports of a problem like this since the old
problem
Outlook 98 use to have with Exchange forms having been substituted for
Outlook forms
(http://support.microsoft.com/support/kb/articles/q181/0/57.asp) I'm
sure
this is a different issue, but not one that's been reported to my
knowledge.
--
Russ Valentine
[MVP-Outlook]
message
Yes, I am sure there has never been any custom forms involved
as I indicated this is a new install on a new instance of W2003
that I am setting up. Well, I have added the Business Contact
Manage.

You have a wire crossed as the dialog is the same...

"The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be
displayed. Contact your administrator."

I have checked Contacts > Properties > General and there is a list
box labeled "When posting to this folder use:" with the list item
'IPM.Contact' selected. The other selection choice is 'Forms...'
but I have not ever selected that choice as I have no idea what
IPM.Contact or Forms even implies.

<%= Clinton Gallagher





I see. That's a different error message than the first one.

Are
you

sure
there was never a custom form created in this PST? I've not seen
this
error
message since Outlook 98, nor have I seen any reports of it.

wrote
in

message
I mean I removed the OutLook address book, exited OutLook and
reloaded and the same dialog is being displayed when selecting
Contacts
from the tree displayed in the navigation pane.

Forget about what I said about having to dismiss three times as
that behavior is no longer present.

Thanks for hanging in there with me. I have no clue why selecting
Contacts even refers to a custom form in the first place.

This
is

a
new
install, no add-ins no custom nothing.

<%= Clinton





This post is unclear. I don't know what you mean.
--
Russ Valentine
[MVP-Outlook]
in
message
I went ahead with it and now I have to dismiss the

dialog
box

three
times!

<%= Clinton Gallagher


message
Right. That's the place.

wrote
in
message
I've searched all over Russ but there is no information
about
the
Outlook Address Book Service for OL2003, no Tools >
Services
menu, no mention of such via the Support Center. Nothing.
Nada.

Plenty of references via Google but all for previous
versions
of Outlook most of which make mention of the Tools >
Services
menu which I do not have accessible.

What I do have access to is the Outlook Address Book via
Tools > Email Accounts > View or change existing...


<%= Clinton Gallagher

in
message
Remove and re-add the Outlook Address Book Service.
--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
Thanks Russ. One down and one to go.When I select
Contacts
from
the
Folder List I get a dialog that states...

"The custom form could not be opened. Outlook

will
use

an
Outlook
form instead. The form required to view this message
cannot
be
displayed. Contact your administrator."

I just discovered that Outlook has a help file ;-)
Meanwhile
do
you
have any idea how to dismiss that dialog and why

it

is
displayed?


--
<%= Clinton Gallagher
A/E/C Consulting, Web Design, e-Commerce
Software
Development
Wauwatosa, Milwaukee County, Wisconsin USA
NET
(e-mail address removed)
URL
http://www.metromilwaukee.com/clintongallagher/

"Russ Valentine [MVP-Outlook]"

wrote
in
message
Just pick one. If it's the wrong one, add it back
and
remove
the
other.
You
won't be touching the actual data source.
--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
Yea thanks Russ -- but -- which is which? %-)
What I now observe would be a little tricky to
explain.

Are these address books stored in the .pst file?
If
so
I
could
whack one or the other without concern if I could
restore
either
using the .pst file.

<%= Clinton Gallagher


"Russ Valentine [MVP-Outlook]"

wrote
in
message
Remove the duplicate listing here:
Tools > E-mail accounts > View or change
existing
directories
or
address
books > Outlook Address Book > Change. >

--
Russ Valentine
[MVP-Outlook]
"clintonG"
<csgallagher@[email protected]>
wrote
in
message
New > To > Show names from the:
Accounts
Business Contacts
Contacts
Contacts

When I attempt to select the first

instance

of
Contacts
I
see
the
following
message...

"The address list could not be opened. The
Contacts
folder
associated
with
the address list could not be opened; it may
have
been
moved
or
deleted,
or you do not have permissions."

When I select the 2nd instance of

Contacts

I