OL2003 hangs on exit

[Guest]

Hi, NG!
I have three machines in my organization that experience problems when we
try to close OL2003, i.e. the outlook process won't end. We have to kill it
from Task Manager or allow the OS to kill it when it shuts down. All the
machines are laptops, two of them are "classic" laptops and one is a Tablet.
There is no such problem on desktops.

We use:
- Exchange Server 2003 (SBS) (on the server)
- WinXP SP2, OL2003+Office2003SP1 (clients)

The clients are configured as follows:
- one of them in classic Exchange mode
- one in cached mode
- one in cached mode + RPC over HTTP
All of them experience this problem, no matter how much I wait the process
doesn't exit.


What am I to do to solve this problem?
Thanks in advance.



Pax

 

[K. Orland]

Are any of those people using a Palm or other handheld that use
synchronization software? Do they run Fax software? That could cause their
problem. So can antivirus.

Here are some troubleshooting tips for you:
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

Good luck! Don't hesitate to post back if you have questions or the above
doesn't work for you.

 

[Guest]

Hi Kathleen!

Let's see:
Palm/sync software - no, none of them are using handheld devices
Fax - no special software
Antivirus - yes, they run NAV2005, but all the machines in the network (the
desktops) run it.

Thanks a lot.



Pax

 

[K. Orland]

Another thing you can check for is Add Ins or other items that run in the
background and hold Outlook open.
--
Kathleen Orland

http://www.howto-outlook.com/