Ol2003 hangs on sending

[Jim]

Suddenly, sending mail with attachments hangs. OL statusbar says
preparing send/receive, but never completes. A new icon shows up in my
system tray that says "Microsoft Office Outlook is Synchronizing
Folders" as well; I don't know what that is and haven't seen it before
this weekend.

I can cancel the send/receive, but any attempt to send anything else
fails at this point as well. I have to close OL and reboot my PC.
Upon restart, sending w/o attachments will then work fine, until I try
another attachment which starts the whole process over again.
Attachment size seems to have no bearing.

I have tried deleting my profile and creating a new one, but this has
no effect.
I do not use offline .ost files and a search of my system confirms none
exist.
I do not use autoarchive and a search of my system also confirms no
other .pst files exist.
I removed a recent hotfix: Update for Outlook 2003 Junk Email Filter
(KB916521) installed on 5/11/2006, but that didn't change anything.
I did a system restore to before 5/11/2006 when I last successfully
sent a message with an attachment, but that didn't help eitiher.
Lastly I uninstalled and then reinstalled Office 2003, and tested
without any updates - no luck. I then installed SP2 - still no luck.

Any other ideas?? I am totally stumped, not to mention a little
crippled.

My sys info:
Dell e1705 laptop
XP pro SP2
80 gig free HD space
1 gig ram
Using a pop server, not exchange

Thanks!
Jim

 

[hockman44]

Hello. I don't know if this is the same problem I had with getting the update
to install, but I found the following on this link:
http://aumha.net/viewtopic.php?t=19576&;

"Found an instance similar to mine: i.e. had used Windows Live Registry
Cleaner before downloading the Kb916521 update.

Advice from Robin Walker [MVP] was to find the backup done by the
aforementiond programme at:
"Documents and Settings|<user>\ApplicationData\Windows Live Safety
Centre\Backup. I then double clicked the .reg file, closed everything down,
manually downloaded and installed the update.

Now everything's back to normal, and update is succefully installed. "

I tried this and it also solved my problem. If you have used Windows Live
Safety Center to clean your registry, that could be your problem, too. Best
of luck.

hockman44

 

[GeorgieP]

Hi, this is the EXACT problem my pc has just developed. MSoutlook 2003 hangs
when sending emails but is fine receiving. I do not work offline and am on a
standalone pc. it started yesterday when the 'MS office is synchronising
folders' message appeared suddenly, and had never been there before.
I have not run any updates to my knowledge!
can anyone help please?