OL2003 mail merging contacts

[tangerine]

Am I correct in guessing I cannot mail merge using contacts in a public folder? I keep getting a message that says 'The operation could not be completed because of dialog or database engine failure. Please try again later.
I have tried using the instructions fro

http://support.microsoft.com/?kbid=32083

but it is no use.
So, this means that I have 2 identical contacts folders, public and personal, because I can only use my own contacts for mail merge.Is there a way around this?

 

[Russ Valentine [MVP-Outlook]]

You can use Contacts in a Public Folder if you follow the steps in that
article.
List the steps you are using instead when you get the error message. We
can't troubleshoot if we don't know what you're doing.
Are you certain you enabled this folder as an email address book and that
you are doing the merge from Outlook?
--
Russ Valentine
[MVP-Outlook]

Am I correct in guessing I cannot mail merge using contacts in a public

folder? I keep getting a message that says 'The operation could not be
completed because of dialog or database engine failure. Please try again
later.'

I have tried using the instructions from

http://support.microsoft.com/?kbid=320838

but it is no use.
So, this means that I have 2 identical contacts folders, public and

personal, because I can only use my own contacts for mail merge.Is there a
way around this?

 

[Sue Mosher [MVP-Outlook]]

The trick is that you must start the merge from Outlook not Word.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Am I correct in guessing I cannot mail merge using contacts in a public

folder? I keep getting a message that says 'The operation could not be
completed because of dialog or database engine failure. Please try again
later.'

I have tried using the instructions from

http://support.microsoft.com/?kbid=320838

but it is no use.
So, this means that I have 2 identical contacts folders, public and

personal, because I can only use my own contacts for mail merge.Is there a
way around this?