OL2007 and Mobile address book problem

[Deeranwith]

Hi
I have just configured a texting account in my OL 2007. All is fine until I
use the mobile address book to send a text. On first use the whole OL system
goes into spasm then crashes. On restarting I find that none of the address
books are available until I remove the mobile one from the account.

Help please as the texting system is moreless useless!

Using Office 2007 Ultimate and Win 7 Ulitmate 32bit.

Cheers

 

[DL]

I guess that might depend on what third party add in you are using, and what
their support says

 

[Deeranwith]

Hi

Valid point! They are using the inbuilt functionality of OL 2007. All they
supplied was an account, user name and password.

I believe this to be an OL2007 issue.

 

[Brian Tillman [MVP-Outlook]]

Valid point! They are using the inbuilt functionality of OL 2007. All they
supplied was an account, user name and password.

Outlook has no inbuilt mobility functionality.

 

[Deeranwith]

So how has it created an account and is advertised as being a feature of
OL2007 & 2010?

 

[Brian Tillman [MVP-Outlook]]

So how has it created an account and is advertised as being a feature of
OL2007 & 2010?

Accounts are not mobility features.

 

[Deeranwith]

OK

So you do not have an answer to the problem.

Who does?

 

[Deeranwith]

We seem to be gettig nowhere here as I think we are at cross purposes.
Below is the fault log report

Source
Microsoft Office Outlook

Summary
Stopped working

Date
‎28/‎04/‎2010 4:12 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Microsoft
Office\Office12\OUTLOOK.EXE

Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6514.5000
Application Timestamp: 4a89dc70
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4927
Fault Module Timestamp: 4a2752ff
Exception Code: c0000005
Exception Offset: 00015148
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 1509781805

If you open OL and go to the options page at th ebottom of it is a button
control for "mobile options" That is where we start the configuration of the
service, this all works fine and test text messages can be sent sucessfully.

Only when you call the address book in the text mode does the program
collapse and this continues for all address books until the newly created
mobile address book is deleted from the account.

Hope this is clearer as to what the problem is.

 

[Deeranwith]

Stunned silence!

Further work has proved that a corrupted profile is the problem. In in this
case only appears to cause a problem with the 'MOBILE SERVICE'.

Solution: create a new profile and use that as the default. I found this
after installing Office 2010 beta and finding that it unloaded OL2007 and
replaced it. ( not helpful as I had asked the installation to keep all Office
2007 progs). When you uninstall Office 2010 and use OL2007 it reports that
the profile has been modified and may be problematical, suggests creating a
new profile.

Hope this is helpful.

 

[Russ Valentine]

Stunned silence? Hardly.
It has always has been axiomatic that you never change an Outlook
installation without creating a new Outlook profile. Thanks for confirming
the obvious and for not posting that information in the first place.