OL2007+Exchange: Sent items disappear if i move them to another folder...!

[kp]

I'm seeing a very strange issue with my Outlook2007 (against
Exchange)...
Sent items disappear if i move them to another folder...!

Steps:
1. Send an email. Sent email gets saved under Outlook's default
"Mailbox\SentItems" folder.

2. Go to that SentItems folder, and move the mail to another folder
(let's say "Foobar") under your inbox.

3. Go to "Foobar", make sure mail is still there.

4. Let Outlook Sync up with Exchange server (or hit "Send and
Receive").

5. You will notice that the mail disappears... !

I did a full text search in my mail box.. couldn't trace the lost mail
anywhere!

Interesting thing is, i have another machine that runs Outlook2003,
against the same exchange server.
I do not see this behavior on that machine.... "Sent Mail" remains
intact even after i move it to another folder and even after OL2003
sync's up with exchange.

Also, the above behavior is not reproducible on an OL2007+POP mailbox.

It only seems to happen when i point OL2007 to an exchange server.

I did a lot of search on the web to see if this is a known issue in
OL2007+Exchange. But i did not find any references.

Any help is greatly appreciated!

 

[Diane Poremsky]

it's a problem with the sync - look in the sync error folder to verify.

if you log in from another system or using owa, is the message in the folder
it was moved to?

 

[kp]

Diane,
Thank you for the response.

Yes, i found the missing message in the "Sync Issues" folder, under
"Local Failures" subfolder.

I do 'not' see the message when i log in from other system or owa.

I checked the synchronization log in the "Sync issues" folder:
This is the error message:
============
17:45:04 Error synchronizing message 'test message'
17:45:04 [80004005-501-FFFFFAE7-1340]
17:45:04 The client operation failed.
17:45:04 Microsoft Exchange Information Store
17:45:04 For more information on this failure, click the URL below:
17:45:04 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-fffffae7-1340
17:45:04 Moved a message that failed synchronization to 'Local
Failures'. Message subject -> 'test message'. You can view this
message in your offline folder file only.
============
However, when i tried to click on URL above, i got MSFT support page
that says "The page you were looking for is currently not available".


Any idea what is wrong here... and how can i resolve this?

Thank you!
Kp

it's a problem with the sync - look in the sync error folder to verify.

if you log in from another system or using owa, is the message in the folder
it was moved to?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks?http://www.outlook-tips.net/beginner/
Outlook 2007:http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Outlook Tips:http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

I'm seeing a very strange issue with my Outlook2007 (against
Exchange)...
Sent items disappear if i move them to another folder...!

Steps:
1. Send an email. Sent email gets saved under Outlook's default
"Mailbox\SentItems" folder.

2. Go to that SentItems folder, and move the mail to another folder
(let's say "Foobar") under your inbox.

3. Go to "Foobar", make sure mail is still there.

4. Let Outlook Sync up with Exchange server (or hit "Send and
Receive").

5. You will notice that the mail disappears... !

I did a full text search in my mail box.. couldn't trace the lost mail
anywhere!

Interesting thing is, i have another machine that runs Outlook2003,
against the same exchange server.
I do not see this behavior on that machine.... "Sent Mail" remains
intact even after i move it to another folder and even after OL2003
sync's up with exchange.

Also, the above behavior is not reproducible on an OL2007+POP mailbox.

It only seems to happen when i point OL2007 to an exchange server.

I did a lot of search on the web to see if this is a known issue in
OL2007+Exchange. But i did not find any references.

Any help is greatly appreciated!