Old custom forms remain

[DGB]

I use a custom Task form in Outlook 2003 SP2 on a single XP SP2 machine. I
haven't been following the recommendation of change the form name for
different versions (just read about that). When I open the form for data
entry, it displays the latest version. However, when I open the saved Task
item it displays an older version.

I can't figure out how to remove custom forms, or how to disable the forms
cache. Outllook Help is no help.

Also, I am confused as to just where I should publish a form. Note that I
also have prior archived .PST's open with prior versions of the forms.

 

[Sue Mosher [MVP-Outlook]]

Try clearing the forms cache. See http://support.microsoft.com/kb/839804/.

If these forms are for personal use, you can publish them either to the Personal Forms library or to each folder that will contain items created from the forms.

 

[Hollis Paul]

Also, I am confused as to just where I should publish a form. Note that I
also have prior archived .PST's open with prior versions of the forms.

A form should only be published in one place. So, if you have it published
is several open .pst files, you are probably confusing the form access
system. Go to those old .pst files, and change the name of the published
form in the personal forms library there.

I have never been sure how to clear Outlook cache, so I always put the
version number in the form name. Then it is just a matter of deleting old
forms from the .pst when they are no longer needed.

 

[DGB]

Thanks for the advice. I have cleared the forms cache. I have set
ForceFormReload in the registry. However, the problem remains. As far as I
can tell, the custom form exists in the Personal Forms Library only. When I
select it, it appears correct. After filling it out and saving it, if I open
the item, the form displayed is not the one I saved. It is an older version
of the form (same name). I even saved the newer form with a different name.
When I select that newly named form, save the item, and then open the same
item, it again appears with the old form features! I am at my wits end on
this.

 

[Sue Mosher [MVP-Outlook]]

All the symptoms sound like a case of the designer having updated the compose page layout, but not the read page layout. It's unusual for a task form to have dual layouts, but that's definitely something you should check.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[DGB]

That was it! Thank you very much. I didn't notice the two buttons.