old email address keeps rising from the dead.

[kaitech]

I have a friend using Entourage 2004 with OS X 10.4.8 on an older tower
G4 computer. She has a friend whose email address changed and she did
change it in the Entourage address book and deleted the old email
address. Yet everytime she sends an email to this person, the old
email address shows up (along with the new one) but the old is is
highlighted as the default. She has to manually click the new address
to have that be in the email. the old and new email address contains
"drovio". When you just type a "d" the old address shows up and when
you type "dr" the old and new shows up.

What I did to try and solve this. (1) used Spotlight along with the
finder "find" command to locate every instance of the old email address
in Entourage and elsewhere and deleted all the emails with the old
address still in her identities data base; (2) Completely rebuilt the
Main Identity data base; (3) emptied her deleted items folder
permanently; (4) emptied the contents of the trash can; (5) deleted
some Entourage preferences in the main and user libraries (5) restarted
the computer several times.

In spite of all this when Entourage is launched and you start a new
email, when you begin to type in the first or last name of the contact
in question, the OLD email address STILL shows up and is highlighted as
the default. No known example of this old email address appears in
Entourage and associated data base anymore and yet the name still keeps
appearing first. When I use spotlight or "find" it no longer finds
anything with the old email address in it.

What do I do next????

 

[Barry Wainwright [MVP]]

I have a friend using Entourage 2004 with OS X 10.4.8 on an older tower
G4 computer. She has a friend whose email address changed and she did
change it in the Entourage address book and deleted the old email
address. Yet everytime she sends an email to this person, the old
email address shows up (along with the new one) but the old is is
highlighted as the default. She has to manually click the new address
to have that be in the email. the old and new email address contains
"drovio". When you just type a "d" the old address shows up and when
you type "dr" the old and new shows up.

What I did to try and solve this. (1) used Spotlight along with the
finder "find" command to locate every instance of the old email address
in Entourage and elsewhere and deleted all the emails with the old
address still in her identities data base; (2) Completely rebuilt the
Main Identity data base; (3) emptied her deleted items folder
permanently; (4) emptied the contents of the trash can; (5) deleted
some Entourage preferences in the main and user libraries (5) restarted
the computer several times.

In spite of all this when Entourage is launched and you start a new
email, when you begin to type in the first or last name of the contact
in question, the OLD email address STILL shows up and is highlighted as
the default. No known example of this old email address appears in
Entourage and associated data base anymore and yet the name still keeps
appearing first. When I use spotlight or "find" it no longer finds
anything with the old email address in it.

What do I do next????

In Entourage X and 2004 there is an option in the preferences to clear this
address Cache (Mail & News prefs; Compose tab). You can also (in the same
place) turn off the display of these addresses (but still keep the Œauto
complete¹ of names in your address book).

In both Entourage v9 and in vX individual items can be removed by adding an
entry to the address book that EXACTLY matches the rogue entry in the
history list and then deleting it.

In entourage 2004, hitting the 'junk' button in the toolbar will remove the
address of that message from the cache as well.


Alternatively, just wait a few days/weeks. The remembered addresses are
prioritised by age & frequency and the list is limited to a maximum of 200,
so eventually your mistakes will fall out at the bottom.

 

[kaitech]

Thanks Barry... clearing the list that displays <recently used
addresses when addressing messages> solved the problem. It was in
mail and news compose with a button that says "clear list." The bad
email address is gone forever according to my friend. I had her do
this over the phone and then test to make sure it worked.

-Kent