Old email

[Microsoft Outlook 2002]

Microsoft Outlook - 2002

my internet provider changed from Insight to Comcast. When someone trys to
send me an email they get a message that it was undeliverable due to a
permanent failure with my old insight email address. Comcast has canceled the
insight email and I have canceled Insight email address by going under
Tools/Email Accounts / and removing the old address. Why does Microsoft still
think that the old email is have a failure when the email is being sent to my
new address?? Can anyone help?

Thanks,

Cheryl

 

[Hal Hostetler [MVP-P/I]]

What address are they sending to, your old Insight address or your new
Comcast address?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Microsoft Outlook 2002]

When they send to my new email they are getting a message that it was
undeliverable. Here is a copy of the message:

The following addresses had delivery problems:

<[email protected]>
Permanent Failure: 550_#[email protected]
Delivery last attempted at Mon, 25 Aug 2008 13:22:57 -0000

 

[Pat Willener]

Did Comcast set up some kind of autoforward to your old address?
I think you should show that message below to Comcast support.

 

[Microsoft Outlook 2002]

Hi Pat,

Thanks for the email. Now that I think about I do believe that Comcast did
set up an auto forward with the old email. I have called them five times and
they always tell me contact Microsoft. I will call them again. Hopefully they
can help me.

Thanks,

Cheryl