Old form keeps coming up

[Saucer Man]

We have a custom form in our organizational forms library that was recently
changed. I have a user that keeps getting the old form when she opens an
email with the form. I tried to clear the forms cache on her outlook 2003
client but it still pulls up the old form. How do I fix this?

 

[Hollis D. Paul]

We have a custom form in our organizational forms library that was recently
changed. I have a user that keeps getting the old form when she opens an
email with the form. I tried to clear the forms cache on her outlook 2003
client but it still pulls up the old form. How do I fix this?

You should always use Publish As and put the version number in the published
as name of the form--MyForm_ver00N. You never have cache problems, and you
can easily keep three generations of the form for backup and one-off problems
during the development cycle.

Hollis D. Paul [MVP - Outlook]
Mukilteo, WA USA

 

[Saucer Man]

Good advice. I will advice the form developer to do that from now on. As
for my issue, I found that the suer had the old form in her personal forms
library. After deleting that, she was all set. Thanks.

We have a custom form in our organizational forms library that was recently
changed. I have a user that keeps getting the old form when she opens an
email with the form. I tried to clear the forms cache on her outlook 2003
client but it still pulls up the old form. How do I fix this?

You should always use Publish As and put the version number in the published
as name of the form--MyForm_ver00N. You never have cache problems, and you
can easily keep three generations of the form for backup and one-off problems
during the development cycle.

Hollis D. Paul [MVP - Outlook]
Mukilteo, WA USA