OLE bookmarking anything I copy or drag and drop is in fact a bugon my Mac

[Oz Springs]

A few weeks ago I complained to this group about getting OLE bookmarks every
time I copied or dragged and dropped text within a document.

I have discovered that the problem is in fact a bug on my Mac - I whinged to
someone else about this feature, and he did not have the same problem on his
Mac (we checked).

I have deleted all my Microsoft preferences and archived then deleted all
previous active versions of Office, then reinstalled MS Office 2004
completely. This did not solve the problem, so I used the Remove Office app
in the Additional Tools folder and this found a few more files I did not
realise had been installed.

I reinstalled Office again, but the OLE bookmark problem is still there.
On startup, Word also mentions it has a framework problem.

So where other than in preferences and application support and its own
folder in the applications folder does Word store items? Does it interact
with other applications? I notice when doing a Search for Microsoft that
Microsoft OLE is used with other programs for example FileMaker and its
runtime solutions and with Sprint. Would these be affecting Word¹s OLE
behaviour?

How do I fix the frameworks problem?

Any help would be most appreciated.


Oz

 

[Oz Springs]

Hello again

I have discovered that the problem lies somewhere in my user area because I
created another user, opened Word, and tried copy/paste, drag and drop.
Neither action created an auto OLE bookmark.

Does anyone have any suggestions as to what might be causing this problem -
please?

And also the Frameworks problem. Should I remove all frameworks references
and if so where are they? And once they are removed, will I have to
reinstall MS Office yet again?

Thanks for any help




Oz

 

[Daiya Mitchell]

I'm sorry, I haven't got a clue, but a question for you, or anybody, really.
What is an OLE bookmark? My inexperienced investigation suggests that OLE
links are fields, and that bookmarks are something else, and they are
denoted by different types of brackets.

I'm curious because if you do mean regular bookmarks (square black
brackets), that issue has come up before. I strongly suspect your problem
is similar to another user's who also suffered from massive spontaneous
bookmark generation. In his case, Word crashed constantly as well, possibly
related to the bookmarks. I have seen occasional bookmark generation on my
machine, but not very often. In both cases, bookmarks appeared on
copy/cut/paste operations, as you said.

Does Word give you the message about the framework problem in the second
user?

Word 2004--have you run the update to 11.1? Which OS?

DM

 

[Oz Springs]

They are bookmarks automatically created when I select and copy text and in
the Bookmark window they are called ³OLE_LINK1² and so forth. Otherwise they
are the same as the bookmarks I create manually with square black brackets
(non printing).

I am using Mac OS10.3.6 but the problem occurred in earlier versions of the
O/S. It occurs in Word 2004 and in the update to 11.1.

No, I don¹t get a framework problem mentioned for the second user, but it
seems to be intermittent. I have just started up Word again and did not get
that message.



Oz

 

[Jim Gordon MVP]

Hi Oz,

Because a different user does not get the same result indicates that the
problem is most likely in the preferences.

If you haven't anything like custom toolbars or such, just go to the
user's preferences folder. Delete the microsoft.plist files, and the
entire Microsoft folder (while all office applications are not running).
Empty the trash, then start Word up. It should build a new set of
preferences.

If you are more selective you can try one at a time and post back with
the one that did the trick, but if it were me I'd just ditch all the
preferences.

-Jim

--
Jim Gordon
Mac MVP
MVP FAQ
<http://mvp.support.microsoft.com/default.aspx?scid=fh;EN-US;mvpfaqs>

 

[Oz Springs]

Thanks Jim
I tried this (again) and it does not work. I have reinstalled Office
entirely twice. Have deleted all previous versions of Word/Office.

Have switched off AutoPairs and SpellCatcher in case they were the problem,
but they aren¹t.

Kind regards



Oz

 

[Oz Springs]

Following suggestions from people in this group, I decided to not only
remove MS Office preferences, but all others as well, then returning them
bit by bit - and giving them a coloured label as I did so.

After putting back all the preferences, except those automatically created
when I restarted, I found that the OLE bookmark problem had resolved itself.
Then I reset my startup items prefs, and the problem came back. So I removed
all my preferences again. It was much easier to return those I knew were OK
this time. I gave the automatically created prefs a different coloured
label.

This time I didn¹t put Spell Catcher in the startup items at first - then I
discovered it does not need to be in startup items anyway; somehow it starts
up by itself. However, just to test this, I put it back into startup items,
and I STILL don¹t have the OLE bookmark problem.

So I don¹t know what the problem was, but it¹s gone - for the time being.
And I haven¹t had a frameworks message for the last several times I have
started up Word.

I have noticed that some preferences when renewing themselves lose their
label colours, so if the problem recurs I¹ll just fiddle with them.
Hopefully, though, the problem won¹t recur.

Thanks for the suggestions from Jim and Daiya.

Kind regards



Oz

 

[Daiya Mitchell]

Thanks very much for reporting back, sorry nobody responded the first time
you posted.

If the bookmark generation was due to corrupt prefs files, it may happen
again. An alternative solution might be deleting the bookmarks instead...

When you say "reset my startup items prefs" exactly what do you mean?
Re-added stuff under Tools | Templates and Add-ins?

I will have to check next time I get spontaneous bookmarks to see if they
are OLE ones too, I didn't before.

DM

 

[Oz Springs]

If the bookmark generation was due to corrupt prefs files, it may happen

again. An alternative solution might be deleting the bookmarks instead...

I hope it doesn¹t happen again. Removing miscellaneous, unwanted OLEs from a
long document which has a lot of its own, legitimate, bookmarks is a lot of
work which should not have to be done. The best way is to prevent them from
happening in the first place.

"reset my startup items prefs" exactly what do you mean?

Re-added stuff under Tools | Templates and Add-ins?

No, not in Word, in System Preferences/Accounts/Me/Startup Items. I think
this is _maybe_ the culprit, but I cannot workout which of the
com.apple.[etc] prefs it is in. If someone can let me know the name of the
prefs for system Startup items, please let me know.

Kind regards



Oz