ON 2007 SP1 Crashes when creating new section

[Tom K]

Every time I create a new section, either at the top level or in a section
group, as soon as I attempt to (re)name the new section ON crashes. It
restarts and sometimes the new section is there ready for me, but other
times it's "blank" and I have to delete it and start over. Usually on the
second, but sometimes third attempt it allows me to (re)name the section and
move on. I believe the product is fully patched and I've tried repairing it
through Add/Remove Programs.

Any ideas?

Thanks,
Tom

 

[Erik Sojka (MVP)]

Do you let Dr. Watson (the program which appears when the crash occurs)
report the crash to Microsoft? If it's a new bug in SP1, sending the
report to MS will let the dev folks see what is causing the issue and will
give them the information needed to evaluate this issue for the next SP.

 

[Ilya Koulchin]

Also, once you submit the crash report, if you post the crash bucket
number there may be a workaround. For instructions on finding the error
report number, see here:
http://blogs.msdn.com/descapa/archive/2006/05/25/606732.aspx

 

[Tom K]

It's easy enough to replicate. Here's the Event Log info from my latest
crash.

Bucket 594429946, bucket table 1, faulting application onenote.exe, version
12.0.6211.1000, stamp 46d4b147, faulting module onmain.dll, version
12.0.6215.1000, stamp 470fe0d0, debug? 0, fault address 0x001e336b.

Thanks,

Tom

 

[Ben M. Schorr - MVP (OneNote)]

Assuming you're only using a local .ONE file and not a shared file or a
file located on another server somewhere - have you tried deleting the
OneNote cache file and letting OneNote recreate it?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[Ben M. Schorr - MVP (OneNote)]

...in case you're not sure how to do it:
http://www.officeforlawyers.com/onenote/delcache.htm

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[Tom K]

Wow, that's a scary thing to do. I followed those instructions and only a
couple of my notes were back in ON when I opened it. I couldn't deal with
the stress of watching ON try to recover the others so I shut it down and
copied my backed up original cache back in place.

Nice try, but I'm too chicken to go through with that.

Thanks anyway,

Tom K.