On Print Command program crashes

[Patron]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

When trying to print from the File menu in either Word or Excel the programs crashes and advise me to report the problem.

I have tried re-installing the Office 2008 again and the same thing happens. I then re-installed Office 2004 and again the same crashes occur so the problems happens in either Office program.

Printer programs and drivers have been re-installed in both printers.

Printers both work when using my iMac and the problem arise when using my MacBook.

On one occasion I saw a fleeting message once about something to do with IJP Foundation plug-in.

Any help would be more than appreciated.

 

[CyberTaz]

Please see the in-line responses below:

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

When trying to print from the File menu in either Word or Excel the
programs crashes and advise me to report the problem.

I have tried re-installing the Office 2008 again and the same thing
happens. I then re-installed Office 2004 and again the same crashes occur
so the problems happens in either Office program.

Reinstalling applications on the Mac is *rarely* the correct approach. The
app software rarely goes bad & even if you do have a "defective" copy
reinstalling it just reinstalls the defect. This approach often causes more
problems than it can possibly cure. Is Office fully up to date [12.1.5]?

Printer programs and drivers have been re-installed in both printers.

But have you checked the mfr's site for updates? Reinstalling the same
drivers won't do any good if they're out of date. That's the first thing to
suspect when printing problems occur.

Printers both work when using my iMac and the problem arise when using my
MacBook.

Unfortunately that doesn't mean anything except that the printers are
operable and your iMac config is OK - It says nothing about the MaacBook
Are both systems running the exact same OS version, the exact same software
version *and* the exact same driver version?

On one occasion I saw a fleeting message once about something to do with
IJP Foundation plug-in.

That could be the printer driver issue mentioned above.

It could also be the OS. I'd suggest that you also go to the Apple Downloads
site & retrieve the OS X Leopard 10.5.6 COMBO Update & apply that. Then run
Disk Utility - Repair Disk Permissions & restart your Mac.

 

[Patron]

I want to thank whoever it was that replied to 'my problem' as following the clear advice I discovered that when checking on the printer driver update Epson had come out with a special update on users operating OS10.5 and when installed my problems went away.

So it maybe worth advising Office users who have Epson printers to check for a special update.

wrote in message

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

When trying to print from the File menu in either Word or Excel the
programs crashes and advise me to report the problem.

I have tried re-installing the Office 2008 again and the same thing
happens. I then re-installed Office 2004 and again the same crashes occur
so the problems happens in either Office program.

Reinstalling applications on the Mac is *rarely* the correct approach. The
app software rarely goes bad & even if you do have a "defective" copy
reinstalling it just reinstalls the defect. This approach often causes more
problems than it can possibly cure. Is Office fully up to date [12.1.5]?

Printer programs and drivers have been re-installed in both printers.

But have you checked the mfr's site for updates? Reinstalling the same
drivers won't do any good if they're out of date. That's the first thing to
suspect when printing problems occur.

Printers both work when using my iMac and the problem arise when using my
MacBook.

Unfortunately that doesn't mean anything except that the printers are
operable and your iMac config is OK - It says nothing about the MaacBook
Are both systems running the exact same OS version, the exact same software
version *and* the exact same driver version?

On one occasion I saw a fleeting message once about something to do with
IJP Foundation plug-in.

That could be the printer driver issue mentioned above.

It could also be the OS. I'd suggest that you also go to the Apple Downloads
site & retrieve the OS X Leopard 10.5.6 COMBO Update & apply that. Then run
Disk Utility - Repair Disk Permissions & restart your Mac.

Any help would be more than appreciated.

 

[CyberTaz]

Thanks for the feedback! Hopefully others will benefit from the info

Most people have a tendency to blame the program they're printing from when
printing problems occur, but that's seldom where the problem lies. It just
appears that way because that's where the user witnesses the problem. It's
even more deceptive because they may have no problem printing from other
programs, but different programs call for differing levels of print service
from the OS as well as from the printer.

Glad you managed to get it resolved.

Regards |:>)
Bob Jones
[MVP] Office:Mac

I want to thank whoever it was that replied to 'my problem' as following the
clear advice I discovered that when checking on the printer driver update
Epson had come out with a special update on users operating OS10.5 and when
installed my problems went away.

So it maybe worth advising Office users who have Epson printers to check for a
special update.

wrote in message

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

When trying to print from the File menu in either Word or Excel the
programs crashes and advise me to report the problem.

I have tried re-installing the Office 2008 again and the same thing
happens. I then re-installed Office 2004 and again the same crashes occur
so the problems happens in either Office program.

Reinstalling applications on the Mac is *rarely* the correct approach. The
app software rarely goes bad & even if you do have a "defective" copy
reinstalling it just reinstalls the defect. This approach often causes more
problems than it can possibly cure. Is Office fully up to date [12.1.5]?

Printer programs and drivers have been re-installed in both printers.

But have you checked the mfr's site for updates? Reinstalling the same
drivers won't do any good if they're out of date. That's the first thing to
suspect when printing problems occur.

Printers both work when using my iMac and the problem arise when using my
MacBook.

Unfortunately that doesn't mean anything except that the printers are
operable and your iMac config is OK - It says nothing about the MaacBook
Are both systems running the exact same OS version, the exact same software
version *and* the exact same driver version?

On one occasion I saw a fleeting message once about something to do with
IJP Foundation plug-in.

That could be the printer driver issue mentioned above.

It could also be the OS. I'd suggest that you also go to the Apple Downloads
site & retrieve the OS X Leopard 10.5.6 COMBO Update & apply that. Then run
Disk Utility - Repair Disk Permissions & restart your Mac.

Any help would be more than appreciated.