On starting Word I get error COMCTL32.OCK

[John Batterham]

After reinstalling Office 2003 following a hard drive replacement, I now get
the error "COMCTL32.ock or one of its dependencies not correctly registered:
a file is missing or invalid" each time I start Word.
This does not seem to cause any immediate problems but I'd like to be able
to correct this.

 

[Anne Troy]

Did you try running a repair from the Help menu?
************
Hope it helps!
Anne Troy
www.OfficeArticles.com

 

[John Batterham]

Anne - thanks.
I hadn't but I have now run Repair from the Help Menu. Unfortunately I am
still getting the same error.
John

 

[Anne Troy]

Very strange. I don't see that it's even a Microsoft file. So, let's have
you troubleshoot Word:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm


************
Hope it helps!
Anne Troy
www.OfficeArticles.com

 

[John Batterham]

Anne
Your idea about it not being a Microsoft file seemed valuable.
I had a closer look and instead of Error the information box is labelled
ZnWordAddIn with the message inside as per my earlier advice.
I have followed your useful troubleshooting links and replaced Normal.dot
and did the Registry renaming trick. Then I ran Word and it did it's
reinstallation thing.
The problem persisted so I went into Tools/Templates and Add Ins to find the
only thing was some Toolbar in XML Schemas that had been installed when I was
loading the program PDF Nitro Professional that I am still trying to get
reactivated.
A search on the Internet for ZnWordAddIn brought back a couple of responses
including one from Nitro PDF about looking for a ZnWordAddIn.dll file.
Following the principles in the Word troubleshooting I renamed this file to
Old... . I restarted Word again and this time it did a reinstall revolving
around the Nitro PDF driver.
AND it has fixed the problem!!!
I am about to get my IT Support person to assist in taking Nitro's advice
about needing to "lower the firewall and turn off virus scanning software" so
that I can reactivate my Nitro PDF correctly.
In the meantime please accept my genuine thanks for your assistance and help
in resolving this issue for me.
John

 

[Anne Troy]

You are QUITE welcome, John! When someone comes back and explains and thanks
you, well... it makes it ALL worthwhile. I'm so glad I could help!
************
Hope it helps!
Anne Troy
www.OfficeArticles.com