J
Jenai
I created a custom contacts form in our Public Folders, everyone else has
access to it except one user. When she chooses a contact a window appears
saying " The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be displayed.
Contact your administrator. FYI - I and all the other users work from Outlook
2000 (Windows 98), she works from Outlook 2002 (Windows XP).
When this was brought to my attention I highlighted 1 contact when in view
mode, then selected 'Tools', 'Form', 'Choose Form' and from there navigated
my way to the correct form and clicked 'Open'. A window popped up saying
installing new form, great all was well. But then as soon as you close out
of outlook and re-open it, again it says custom form not available will use
default form. Then when I repeated the steps above it would not allow me to,
when I got to the part to choose 'Open' and clicked on it, instead of a
window saying installing, a window appeared saying " The form you selected
could not be displayed. The form required to view this message cannot be
displayed. Contact your administrator".
What does this mean, is there a way she can work from the custom form as
well? Is it because of the versions are different, are they not compatible?
access to it except one user. When she chooses a contact a window appears
saying " The custom form could not be opened. Outlook will use an Outlook
form instead. The form required to view this message cannot be displayed.
Contact your administrator. FYI - I and all the other users work from Outlook
2000 (Windows 98), she works from Outlook 2002 (Windows XP).
When this was brought to my attention I highlighted 1 contact when in view
mode, then selected 'Tools', 'Form', 'Choose Form' and from there navigated
my way to the correct form and clicked 'Open'. A window popped up saying
installing new form, great all was well. But then as soon as you close out
of outlook and re-open it, again it says custom form not available will use
default form. Then when I repeated the steps above it would not allow me to,
when I got to the part to choose 'Open' and clicked on it, instead of a
window saying installing, a window appeared saying " The form you selected
could not be displayed. The form required to view this message cannot be
displayed. Contact your administrator".
What does this mean, is there a way she can work from the custom form as
well? Is it because of the versions are different, are they not compatible?