Hi Lisa,
My priorities would be
1) check what you have
- change the .csv extension to .txt and look at in notepad
to see if things line up if they do then use File, import wizard
and column widths.
- see if you at least see rows of data
2) Check if there are hidden delimiters
- use a hex editor/browser to see what you have and if you can
work with it.
3) Contact the supplier and see if you can get the file
in the format that you can use with Excel.
Details:
Change the file extension from .csv to .txt and look at
it in notepad to see if columns line up, if they do then
use the file import wizard in Excel.
Checking each delimiter in the Text to Columns may
not be good enough using =CODE(MID(A1,10,1))
would tell you what the actual character is at position 10.
A hex editor would be much better
http://en.wikipedia.org/wiki/Hex_editor
Did a Google Search and most of the hex editor
sites are pay for and/or sites with McAfee advisory red
or yellow warnings.
This one was listed near the top of the first reference on the wiki
page and would be the author's site.
HxD - Freeware Hex Editor and Disk Editor | mh-nexus
http://mh-nexus.de/hxd/
and it looks to be good with loads of capabilities,
installed Beta 1.7.1 version, and looks good.