One workstation can't access email from ISP - CROSSPOST

M

Mike Webb

Crosspost from microsoft.public.windows.server.sbs and
microsoft.public.exchange.admin.
=========================

SBS 2003 Premium, ISA 2004, WSUS, Exchange - all patches/updates current.

Tried last week to switch-over from ISP email (POP/SMTP) to using Exchange.
Long story - couldn't get it to work, so switched back to where we were.

Now one of the workstations - a Dell Latitude D820 laptop - can't access the
ISP incoming or outgoing mail servers.

I've uninstalled and reinstalled Outlook 2003, deleted and recreated the
account in Outlook, and rebooted many times - still no change. Also tried
doing a repair from Control Panel >> Add/Remove Programs - no change.
I next tried creating an email account for him on my workstation using his
info - and it worked - so tried uninstall/reinstall again on his laptop -
still won't work. Also ensured the Firewall Client was working correctly -
it is.

What am I missing?
 
F

Funkadyleik Spynwhanker

From the workstation;

Open CMD prompt.

Type "telnet smtp.servername.com 25"

Press enter. You should get something like this:

Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?

Or, something like this;
********************************************220***********
(in the case of an exchange server)

If you get a time out or anything else, you have a network related problem.
(Firewall, DNS, hosts file, cached data, etc.)

If you do get a valid response, it's something on the workstation. That
will help rule in or out problems with software.
 
M

Mike Webb

I'll give it a try and report back, thanks.

Funkadyleik Spynwhanker said:
From the workstation;

Open CMD prompt.

Type "telnet smtp.servername.com 25"

Press enter. You should get something like this:

Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?

Or, something like this;
********************************************220***********
(in the case of an exchange server)

If you get a time out or anything else, you have a network related
problem. (Firewall, DNS, hosts file, cached data, etc.)

If you do get a valid response, it's something on the workstation. That
will help rule in or out problems with software.

Mike Webb said:
Crosspost from microsoft.public.windows.server.sbs and
microsoft.public.exchange.admin.
=========================

SBS 2003 Premium, ISA 2004, WSUS, Exchange - all patches/updates current.

Tried last week to switch-over from ISP email (POP/SMTP) to using
Exchange.
Long story - couldn't get it to work, so switched back to where we were.

Now one of the workstations - a Dell Latitude D820 laptop - can't access
the
ISP incoming or outgoing mail servers.

I've uninstalled and reinstalled Outlook 2003, deleted and recreated the
account in Outlook, and rebooted many times - still no change. Also
tried
doing a repair from Control Panel >> Add/Remove Programs - no change.
I next tried creating an email account for him on my workstation using
his
info - and it worked - so tried uninstall/reinstall again on his laptop -
still won't work. Also ensured the Firewall Client was working
correctly -
it is.

What am I missing?
Click to expand...
Click to expand...
 
M

Mike Webb

Tried telnet on ports 110 and 25 - "could not open a connection to the host
....."

Just to see if'd work, I created an account for him on my computer using OE
and was able to retrieve his messages. So ... it must be on his computer.
Checked Event logs - nothing remarkable. All services seem to be running
that ought to.

Registry corruption?

Mike

Funkadyleik Spynwhanker said:
From the workstation;

Open CMD prompt.

Type "telnet smtp.servername.com 25"

Press enter. You should get something like this:

Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?

Or, something like this;
********************************************220***********
(in the case of an exchange server)

If you get a time out or anything else, you have a network related
problem. (Firewall, DNS, hosts file, cached data, etc.)

If you do get a valid response, it's something on the workstation. That
will help rule in or out problems with software.

Mike Webb said:
Crosspost from microsoft.public.windows.server.sbs and
microsoft.public.exchange.admin.
=========================

SBS 2003 Premium, ISA 2004, WSUS, Exchange - all patches/updates current.

Tried last week to switch-over from ISP email (POP/SMTP) to using
Exchange.
Long story - couldn't get it to work, so switched back to where we were.

Now one of the workstations - a Dell Latitude D820 laptop - can't access
the
ISP incoming or outgoing mail servers.

I've uninstalled and reinstalled Outlook 2003, deleted and recreated the
account in Outlook, and rebooted many times - still no change. Also
tried
doing a repair from Control Panel >> Add/Remove Programs - no change.
I next tried creating an email account for him on my workstation using
his
info - and it worked - so tried uninstall/reinstall again on his laptop -
still won't work. Also ensured the Firewall Client was working
correctly -
it is.

What am I missing?
Click to expand...
Click to expand...
 
M

Mike Webb

Did a reinstallation of WinXP, still can't TELNET to mail servers and, of
course, Outlook can't get any mail.
I'm about ready to take it to a tech shop to see what they can do with it.

Any ideas?
Mike

Funkadyleik Spynwhanker said:
From the workstation;

Open CMD prompt.

Type "telnet smtp.servername.com 25"

Press enter. You should get something like this:

Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?

Or, something like this;
********************************************220***********
(in the case of an exchange server)

If you get a time out or anything else, you have a network related
problem. (Firewall, DNS, hosts file, cached data, etc.)

If you do get a valid response, it's something on the workstation. That
will help rule in or out problems with software.

Mike Webb said:
Crosspost from microsoft.public.windows.server.sbs and
microsoft.public.exchange.admin.
=========================

SBS 2003 Premium, ISA 2004, WSUS, Exchange - all patches/updates current.

Tried last week to switch-over from ISP email (POP/SMTP) to using
Exchange.
Long story - couldn't get it to work, so switched back to where we were.

Now one of the workstations - a Dell Latitude D820 laptop - can't access
the
ISP incoming or outgoing mail servers.

I've uninstalled and reinstalled Outlook 2003, deleted and recreated the
account in Outlook, and rebooted many times - still no change. Also
tried
doing a repair from Control Panel >> Add/Remove Programs - no change.
I next tried creating an email account for him on my workstation using
his
info - and it worked - so tried uninstall/reinstall again on his laptop -
still won't work. Also ensured the Firewall Client was working
correctly -
it is.

What am I missing?
Click to expand...
Click to expand...
 
M

Mike Webb

Unistalled the Small Business Server Firewall Client, unchecked all 4 items
for the Local Area Connection, then re-booted. Set up Local Area Connection
again, did not install the FC, tried Outlook and .... same old thing, error
0x80042108. Tested account from the setup and it failed on everything but
detecting a network connection.

First thing I did was to check the internet for the latest driver for the
NIC, found I already have it.

Geez, there can't be anything left for me to do - besides spend the money
for a tech to fix the darn thing. Unless you've still got ideas?
Mike

Funkadyleik Spynwhanker said:
From the workstation;

Open CMD prompt.

Type "telnet smtp.servername.com 25"

Press enter. You should get something like this:

Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?

Or, something like this;
********************************************220***********
(in the case of an exchange server)

If you get a time out or anything else, you have a network related
problem. (Firewall, DNS, hosts file, cached data, etc.)

If you do get a valid response, it's something on the workstation. That
will help rule in or out problems with software.

Mike Webb said:
Crosspost from microsoft.public.windows.server.sbs and
microsoft.public.exchange.admin.
=========================

SBS 2003 Premium, ISA 2004, WSUS, Exchange - all patches/updates current.

Tried last week to switch-over from ISP email (POP/SMTP) to using
Exchange.
Long story - couldn't get it to work, so switched back to where we were.

Now one of the workstations - a Dell Latitude D820 laptop - can't access
the
ISP incoming or outgoing mail servers.

I've uninstalled and reinstalled Outlook 2003, deleted and recreated the
account in Outlook, and rebooted many times - still no change. Also
tried
doing a repair from Control Panel >> Add/Remove Programs - no change.
I next tried creating an email account for him on my workstation using
his
info - and it worked - so tried uninstall/reinstall again on his laptop -
still won't work. Also ensured the Firewall Client was working
correctly -
it is.

What am I missing?
Click to expand...
Click to expand...
 
H

Hal Hostetler [MVP P/I]

Do other Internet applications (Internet Explorer, for example) work
properly on this machine?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Mike Webb said:
Unistalled the Small Business Server Firewall Client, unchecked all 4 items
for the Local Area Connection, then re-booted. Set up Local Area Connection
again, did not install the FC, tried Outlook and .... same old thing, error
0x80042108. Tested account from the setup and it failed on everything but
detecting a network connection.

First thing I did was to check the internet for the latest driver for the
NIC, found I already have it.

Geez, there can't be anything left for me to do - besides spend the money
for a tech to fix the darn thing. Unless you've still got ideas?
Mike

message news:[email protected]...
From the workstation;

Open CMD prompt.

Type "telnet smtp.servername.com 25"

Press enter. You should get something like this:

Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?

Or, something like this;
********************************************220***********
(in the case of an exchange server)

If you get a time out or anything else, you have a network related
problem. (Firewall, DNS, hosts file, cached data, etc.)

If you do get a valid response, it's something on the workstation. That
will help rule in or out problems with software.

Mike Webb said:
Crosspost from microsoft.public.windows.server.sbs and
microsoft.public.exchange.admin.
=========================

SBS 2003 Premium, ISA 2004, WSUS, Exchange - all patches/updates current.

Tried last week to switch-over from ISP email (POP/SMTP) to using
Exchange.
Long story - couldn't get it to work, so switched back to where we were.

Now one of the workstations - a Dell Latitude D820 laptop - can't access
the
ISP incoming or outgoing mail servers.

I've uninstalled and reinstalled Outlook 2003, deleted and recreated the
account in Outlook, and rebooted many times - still no change. Also
tried
doing a repair from Control Panel >> Add/Remove Programs - no change.
I next tried creating an email account for him on my workstation using
his
info - and it worked - so tried uninstall/reinstall again on his laptop -
still won't work. Also ensured the Firewall Client was working
correctly -
it is.

What am I missing?
Click to expand...
Click to expand...
Click to expand...
 
M

Mike Webb

Sure do.


Hal Hostetler said:
Do other Internet applications (Internet Explorer, for example) work
properly on this machine?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Mike Webb said:
Unistalled the Small Business Server Firewall Client, unchecked all 4 items
for the Local Area Connection, then re-booted. Set up Local Area Connection
again, did not install the FC, tried Outlook and .... same old thing, error
0x80042108. Tested account from the setup and it failed on everything
but
detecting a network connection.

First thing I did was to check the internet for the latest driver for the
NIC, found I already have it.

Geez, there can't be anything left for me to do - besides spend the money
for a tech to fix the darn thing. Unless you've still got ideas?
Mike

message news:[email protected]...
From the workstation;

Open CMD prompt.

Type "telnet smtp.servername.com 25"

Press enter. You should get something like this:

Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?

Or, something like this;
********************************************220***********
(in the case of an exchange server)

If you get a time out or anything else, you have a network related
problem. (Firewall, DNS, hosts file, cached data, etc.)

If you do get a valid response, it's something on the workstation.
That
will help rule in or out problems with software.

Crosspost from microsoft.public.windows.server.sbs and
microsoft.public.exchange.admin.
=========================

SBS 2003 Premium, ISA 2004, WSUS, Exchange - all patches/updates current.

Tried last week to switch-over from ISP email (POP/SMTP) to using
Exchange.
Long story - couldn't get it to work, so switched back to where we were.

Now one of the workstations - a Dell Latitude D820 laptop - can't access
the
ISP incoming or outgoing mail servers.

I've uninstalled and reinstalled Outlook 2003, deleted and recreated the
account in Outlook, and rebooted many times - still no change. Also
tried
doing a repair from Control Panel >> Add/Remove Programs - no change.
I next tried creating an email account for him on my workstation using
his
info - and it worked - so tried uninstall/reinstall again on his laptop -
still won't work. Also ensured the Firewall Client was working
correctly -
it is.

What am I missing?
Click to expand...
Click to expand...
Click to expand...
 
M

Mike Webb

Got him up and running, but didn't solve the problem. Set him up with the
POP3 Connector on Exchange and his email is pouring in.

Still don't know what the problem was/is.

Mike

Hal Hostetler said:
Do other Internet applications (Internet Explorer, for example) work
properly on this machine?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Mike Webb said:
Unistalled the Small Business Server Firewall Client, unchecked all 4 items
for the Local Area Connection, then re-booted. Set up Local Area Connection
again, did not install the FC, tried Outlook and .... same old thing, error
0x80042108. Tested account from the setup and it failed on everything
but
detecting a network connection.

First thing I did was to check the internet for the latest driver for the
NIC, found I already have it.

Geez, there can't be anything left for me to do - besides spend the money
for a tech to fix the darn thing. Unless you've still got ideas?
Mike

message news:[email protected]...
From the workstation;

Open CMD prompt.

Type "telnet smtp.servername.com 25"

Press enter. You should get something like this:

Trying ???.???.???.???...
Connected to mail.domain.ext.
Escape character is '^]'.
220 mail.domain.ext ESMTP Sendmail ?version-number?; ?date+time+gmtoffset?

Or, something like this;
********************************************220***********
(in the case of an exchange server)

If you get a time out or anything else, you have a network related
problem. (Firewall, DNS, hosts file, cached data, etc.)

If you do get a valid response, it's something on the workstation.
That
will help rule in or out problems with software.

Crosspost from microsoft.public.windows.server.sbs and
microsoft.public.exchange.admin.
=========================

SBS 2003 Premium, ISA 2004, WSUS, Exchange - all patches/updates current.

Tried last week to switch-over from ISP email (POP/SMTP) to using
Exchange.
Long story - couldn't get it to work, so switched back to where we were.

Now one of the workstations - a Dell Latitude D820 laptop - can't access
the
ISP incoming or outgoing mail servers.

I've uninstalled and reinstalled Outlook 2003, deleted and recreated the
account in Outlook, and rebooted many times - still no change. Also
tried
doing a repair from Control Panel >> Add/Remove Programs - no change.
I next tried creating an email account for him on my workstation using
his
info - and it worked - so tried uninstall/reinstall again on his laptop -
still won't work. Also ensured the Firewall Client was working
correctly -
it is.

What am I missing?
Click to expand...
Click to expand...
Click to expand...
 

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