One workstation can't print to tray 2

M

Melvin Edward

I have a HP LaserJet 5P, it connected To Windows XP-Pro using lpt1 with a
1284 cable, and it is shared as well. Also using Word 2000 Pro
The printer is setup to print to the first available tray. This test is done
on Karen’s workstation and that is the station the printer is connected to
lpt1. With windows test printer test page , I let paper in the top tray and
it prints ok, I remove the paper from the top tray and print a test page and
it selects the bottom tray, and that is what it should do. I can also open
Word document on Karen’s workstation and it prints correctly to both trays,
just like the windows test printer page.

My problem is when I print to from Lorie’s workstation using XP-Pro and
using the shared printer everything works from the Windows test printer page,
both upper and lower tray print correctly. When I open a Word document and
have paper in the top tray is works ok, but when the top try is empty, it
should print from the bottom tray and that is where my problem is. It’s not
in the Print Queue, like it disappeared. I removed the HP software, and
reinstalled it on both Karnes’s and Lorie’s workstation with no help.
"Note" I can print form another workstation to tray 2 without a problem,
looks like the problem is in Loire’s workstation.

The control panel on the HPLaserJet 5P, shows a red led on tray1

Any help would be appreciated.
Melvin Edward
 
M

Melvin Edward

On karen's workstation, i removed the printer and installed a downloaded
driver form Hp, i wan't able to print a ll, i removed the printer and use the
xp driver (I Think) and it would print again. i can remove the driver from
the Lorie's workstation and reload it tomorrow and see if it helps.
Melvie Edward
 
M

Melvin Edward

I Found the problem, Word page setup was set to tray2, printer setup was set
to auto selectc, so word was looking to print to tray2 and the printer was
set to print to auto select, and it just stalled out.

Thanks for all you rhelp !!

Melvin Edward
 

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