Onenote 2007 B2 crashes

[Michelangelo]

I installed ON 2007 B2 and really want to use the new features. But any
inking 1 do crashes ON immediately. I did the automatic crash report and
diagnosis and it said that the bug would be fixed in the next beta but didn't
tell me what the bug was. I really would like to know if I can fix this

 

[Michelangelo]

just some more details: i can type into a note, but if i write anything, as
soon as i lift the pen i get the crash dialog. my guess is that ON is trying
to inspect the strokes and crashes. i get the crash even if i set the pen
mode to drawing only.

i tried uninstallin and reinstalling, deleting all registry keysin te
process, but still no luck. after uninstalling the first time, my original
onenote 003 was no longer available (that seems like a bug).

i am on a motion computing 1400 tablet pc with sp2 installed

 

[Patrick Schmid]

just some more details: i can type into a note, but if i write
anything, as

soon as i lift the pen i get the crash dialog. my guess is that ON is trying
to inspect the strokes and crashes. i get the crash even if i set the pen
mode to drawing only.

Make a new section and try to ink in that one. Do you still have the
same problem? I have found myself that ON crashes when inking with
certain sections 100% of the time, but works fine with other sections. I
didn't get around yet to bugging this though.

i tried uninstallin and reinstalling, deleting all registry keysin te
process, but still no luck. after uninstalling the first time, my original
onenote 003 was no longer available (that seems like a bug).

Did you chose to keep OneNote 2003 when you installed 2007? The default
of the setup is to remove 2003 and install 2007 (upgrade installation).
So it's not a bug.
Did you find your original ON 2003 notebooks? (they are still there)

Patrick Schmid

 

[Michelangelo]

thanks for the help Patrick,
i cant remember the exact option i chose when installing, but after
uninstalling beta 2, i was left with a onenote.exe in my Microsoft Office
start menu folder... talk about strange! my folders were untouched so i just
reinstalled 2003 and everything is back to normal.

i tried new notebooks, sections, and pages and all crashed immediately after
lifting the pen after inking. i have given up on this beta and hope they can
fix the probelm and release another beta soon.

 

[Xin]

Hi, Patrick,

Your crashes are very interesting. It is probably related to one of the
bugs that I am fixing right now. A couple of questions:

1) On what kind of sections did you get the crash all the time? Are these
sections created by ON2003? What kind of materials are there in these
sections? Are there text, flags, images, or a mixture of these?

2) How about the sections that you do not have these crashes? What kind of
materials are there in them?

3) Did you still have the problem if you open a new page in the old Section?

By the way, I assumed that you send out the Dr Watson report at least the
first few times it occured. Approximately what date? Sorry for being so
intruding, but it would help us a lot if I could make sure you did run into
the same bug as mine.

Thanks a lot!

 

[Michelangelo]

hey ther Xin, i think you might be refering to my crashes i'll give yo the
info anyway.

any page in any section or ntoebook caused an immediate crash uppon lifting
the stylus. i ended up removing all the notbooks, then restarting ON B2 and
creating an unfiled page and still the same crashing.

i submitted the crash report a few times i believe it was on the 8th and
9th. let me know if you find them

 

[Xin]

Eight crash reports? Were they all on the same day? When was the first time
you hit the crash?

 

[Michelangelo]

oh, sorry for the confusion. there were only about 2 or 3 crash reprots but i
submitted them around July 8 and 9.

 

[Patrick Schmid]

Hi Xin,

You really should indicate in your nick that you are an MS employee

I'll go ahead and bug this via betaplace.

Patrick Schmid

 

[Xin (MS)]

One more question, did you uninstall one of the recognizer packages on your
tablet?

 

[Xin (MS)]

Thanks for filing the bug!

Hi Xin,

You really should indicate in your nick that you are an MS employee

I'll go ahead and bug this via betaplace.

Patrick Schmid

 

[Patrick Schmid]

Hi Xin,

Can you drop me a quick email (email address is on my website)? I'd like
to troubleshoot this with you before I submit a bug on betaplace. I
didn't see any post from you in the private beta newsgroups, hence I
couldn't email you directly.

Thanks,

Patrick Schmid
--------------
http://pschmid.net

Thanks for filing the bug!

 

[Michelangelo]

hey there patrick and Xin,
wondering if this ever got resolved? i have been away for a bit. i have
since uninstalled on b2, but would really like to try it out. on the question
regarding the removal of the recognizer packages, i didn't touch those (do
you mean the tablet recognizer - the wacom drivers?).

 

[Patrick Schmid]

I assume this will be fixed in the next beta version, but I don't know.
For the recognizer package, I think Xin was talking about mshwusa.dll in
\Program Files\Common Files\Microsoft Shared\Ink. Regsvr32 with the
filename should reregister it and could solve your problem.

Patrick Schmid

 

[Xin (MS)]

I have been away and just come back to the bug too. Have you submit the
bug on beta place already? Yes. I am not on the private beta new groups.