OneNote 2007 Installer does not complete

[Dave95070]

I am running WIN XP SP2 and Office 2003. When running the installer
(X12-30151.exe) the installation process stalls and never completes. I've
left it overnight with the same results. I'm running the installer as the
administrator.

This is a supported configuration correct?

Any suggestions on how to debug? Are there log entries I should be looking
at?

 

[Dave95070]

Additional information: After install freeze-up if I perform alt-ctrl-del a
dialog pops up with error indicating that the installation cannot continue
and prompts me to send info to MS. Once I do this the installer unfreezes
and informs me that one or more files are locked.

 

[David Olsen]

Yes, it is supported, running same setup except with SP3.

Is anything recorded in the event log? Can you install it by temporarily
disabling your antivirus? (please remember to re-enable after trying!)

 

[Dave95070]

I do have McAfee, but I stopped the service and disabled the auto scan.

The error I get is:

EventType : office12setup P1 : {90120000-0010-0409-0000-0000000ff1ce}
P2 : 12.0.4518.1014 P3 : installfiles P4 : 1603 P5 : 0x1704
P6 : the windows installer service cannot update one or more protected
windows files.
P7 : x

 

[Rainald Taesler]

I am running WIN XP SP2 and Office 2003. When running the installer
(X12-30151.exe) the installation process stalls and never completes.
I've left it overnight with the same results. I'm running the
installer as the administrator.

This is a supported configuration correct?

Any suggestions on how to debug? Are there log entries I should be
looking at?

Pls excuse me for being OT and not helping with solving your problem
with installing ON2003.

My suggestion would be to give up fumbling around with the obviously
broken install of your old version and get ON 2007 ASAP.

You could only gain by that.
ON2003 was a fine instrument, no doubt.
But it was - more more less - just a "first shot" and it shares what is
valid for each and any software MS released: Some kind of a "Public
Beta" ( I dare to say this as I most seriously suffered from WinWord 1.0
and 2.0 {siiiiigh} and other MS products like Access 1.0 and 2.0 and the
like [the only exception in so far is Excel, but that appeared on Apples
first <g>).

The price of ON 2007 is really modest (depending on the plan applicable
for you [a home & student version f.e.]) and you might try it out for
free for 90 days
http://us20.trymicrosoftoffice.com/product.aspx?sku=3082934&culture=en-US

ON 2007 has gained that much over its predecessor that I dare to say:
"He who still uses ON2003 since ON2007 is available, punishes himself by
the day and the hour" <gbg>.

Just my 2 cents.

Rainald