OneNote Screen Clippings are Blank

[Thomas E Lackey]

When I take a Screen Clipping in OneNote it comes back as a pure black
rectangle. The oddest part of this is that shortly after installing
OneNote I tried the screen clipping feature and it worked well. The
screen hazed over and mouse cursor drew a bright rectangle around what
I would like to clip. Now, the screen does not haze or change at all,
and as I mentioned, any clip I take (though the correct size) is just
pure black.

After I noticed the issue I decided to go to Office Update. It did
think I had applications that needed updated so I continued through
the process. After that it worked again, but only for a few hours,
and it has returned to taking blank clippings. Any ideas are welcome.
Thank you.

I am using XP Pro SP2.

 

[Andrew Watt [MVP - InfoPath]]

When I take a Screen Clipping in OneNote it comes back as a pure black
rectangle. The oddest part of this is that shortly after installing
OneNote I tried the screen clipping feature and it worked well. The
screen hazed over and mouse cursor drew a bright rectangle around what
I would like to clip. Now, the screen does not haze or change at all,
and as I mentioned, any clip I take (though the correct size) is just
pure black.

After I noticed the issue I decided to go to Office Update. It did
think I had applications that needed updated so I continued through
the process. After that it worked again, but only for a few hours,
and it has returned to taking blank clippings. Any ideas are welcome.
Thank you.

I am using XP Pro SP2.

Thomas,

I haven't heard of this problem before, as far as I recall.

So, while the problem might be down to OneNote, I wonder about other
possible causes too.

You say you are using XP Pro SP2.

Is this a new machine? Recently upgraded?

Have you had any recent other oddities on that computer? Any other
display problems?

Have you checked recently for malware/adware/spyware?

Andrew Watt
MVP - InfoPath

 

[Kathy J]

Thomas,
Have you updated your video drivers lately? I haven't heard of this being a
problem with screen clips from OneNote, but I do know it can affect many
other screen related problems. (And, considering that most video card
companies put out new drivers regularly, it's not a bad thing to check
anyway/)

--
Kathryn Jacobs, Microsoft MVP PowerPoint and OneNote
Co-Author of Life on OneNote - Coming Dec 2004 from Holy Macro! Books
Get OneNote answers at http://www.onenoteanswers.com
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Want to learn OneNote? Check out
http://www.eclecticacademy.com/newclasses.htm#onenote

I believe life is meant to be lived. But:
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