In fact we do use the list of people who resgistered with us and who agreed
to be contacted later. We recently sent a survey to those folks.
We have many different sources of customer input (this newsgroup is one of
them). Each has its advantages and disadvantages. Large scale surveys give
us good statistical data, but little detail into scenarios. They also tend
ot bias oward peopel who eithe rhave or are willign to take the time to
repsond. (not a bad bias, but one to consider). One-on-one feedback is
better for the anecdotes and detail. Visiting people and sitting with them
for an hour gets the most details but we can't do too many of those due to
time constraints. There are other methods too. The hardest is reach people
who do not identify themselves, allow us to contact them, or particpate in
forums - they may have different needs than the more actively engaged people
here have.
In anycase, the feedback to date has been pretty consistent (as the MVPs
here will confirm), so we are not terribly concerned that the data we have
is inaccurate. Mainly we just need to find the time to execute and finalize
priorities.
Chris (MS)