OneNote Trial Activiation Problem

[Jeff Turner]

A user has downloaded and installed a OneNote trial version on his XP Pro
SP2 computer.

The trial has now has expired.

When we go to Help > Activate, we get the wizard page with the Convert
button. When we click the Convert button we briefly see a little "please
wait"-type dialog box, which then disappears. After this happens the
following event appears in the event log:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 2/3/2006
Time: 9:35:04 AM
User: DOMAIN1\user1
Computer: COMPUTER1
Description:
Product: Microsoft Office OneNote 2003 -- Installation failed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 31 41 31 30 34 30 {91A1040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 383C9}

The user is a local administrator and so am I. When I log in and try to
activate I get the same repeatable scenario.

The computer has Office 2003 Pro installed.

The computer is pointed to a WSUS server for updates.

The computer has the Windows Firewall enabled and Trend OfficeScan
installed.

Has anybody seen or experienced this? Can anyone suggest some steps I can
take to get this user's copy activated without wiping out all his work?

Regards,

Jeff Turner

 

[Ben M. Schorr - MVP]

Reinstall the trial (he won't lose any notes) and then activate it shortly
thereafter.


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

 

[Jeff Turner]

The user tried this over the weekend but reported back that it did not work.
I tried running the install from the product CD but got an error message
that the source files were unavailable. I tried downloading the trial and
reinstalling it myself, but got a similar message that the source files were
unavailable.

This may be relevant: both this user and another one who downloaded and
installed the OneNote trial now get sent to this page when they try to
install updates from the Office Web site:
http://office.microsoft.com/en-us/FX010404541033.aspx

The other OneNote trial user was able to convert her product.

Do you have any suggestions for users who cannot resolve the activation
problem by reinstalling the trial?

Regards,

Jeff Turner

 

[Jeff Turner]

I think we've got this taken care of. I decided to treat the OneNote
activation problem as a symptom of the Office Web site problem (see below).
I went through the steps detailed in Q304498 and only got the Office update
site to work when I used the Windows Installer CleanUp Utility to remove
Office 2003 from Add/Remove Programs. After I reran the Office install, I
was able to update from the Office update Web site.

Next, I used the CleanUp Utility to remove OneNote trial from Add/Remove
Programs. I reinstalled from the full version CD and entered a valid product
key. I was able to activate the OneNote product and restore full
functionality without losing any of the user's customizations or data.

Regards,

Jeff Turner