ongoing problem of no pictures showing in the publisher work space

[Susan]

I have researched this problem for a few days now. I have read every post on
this forum regarding this problem with inserted pictures/clip art not showing
up in the publisher workspace. I've tried all suggestions and the only thing
that works consistently is to lower my video card acceleration so the
directdraw and direct3D are disabled. This does allow the program to
function properly. However I can't leave that setting on since many other
programs need full acceleration to function properly. I have written to ATI
tech support as well but have had no response yet. I have the Radeon X800 XT
on a brand new Dell computer. I have the latest drivers which I downloaded
and installed from the ATI website.

Has anyone found any further solutions to this annoying problem?
Fortunately lowering the acceleration does work, but I use Publisher all the
time and having to constantly change the acceleration setting is cumbersome.

~Susan

p.s. To lower your video hardware acceleration... right click on desktop,
click properties, settings tab, advanced button, troubleshoot tab and lower
until directdraw and direct3D are disabled.

 

[Susan]

Forgot to mention in first post... this is Publisher 2003 running on WinXP
home edition with SP2. All office updates done, ATI Radeon X800 XT video
card updated with January 2005 drivers. This problem does NOT occur in MS
Word 2003 by the way... the pictures show up fine.

~Susan

 

[Mary Sauer]

ATI has some very good information about DirectX and acceleration issues.
http://www.ati.com/support/faq/directx.html

 

[Susan]

Hi Mary! Yes they certainly do have good information there but I still can't
find a fix for this problem with Publisher 2003... hopefully they will answer
my email. I have the most current DirectX v9c.

~Susan

 

[Ed Bennett]

p.s. To lower your video hardware acceleration... right click on
desktop, click properties, settings tab, advanced button,
troubleshoot tab and lower until directdraw and direct3D are disabled.

Do you know whether your graphics card is PCI Express or AGP?
Microsoft are currently looking into this problem

 

[Susan]

It is PCI Express... glad to hear microsoft is looking into this. Thanks!
Susan