J
Jennifer Klyse
I've posted about this before, not in as great of detail, but we are still
having this issue so I thought I'd try again with all the details (including
what we've already tried).
We recently upgraded from Exchange 5.5 to 2000. After that upgrade, many
secretaries with delegate access to attorney mailboxes (using Outlook 2000)
began experiencing problems performing certain activities on their
attorneys' mailboxes.
The problems relate to moving through mail or contact folders.
Specifically, if Secretary A is looking at Attorney Z's inbox, when she
sorts the inbox by the "From" field she is unable to type in a letter and
move to the first message in the view from someone whose display name starts
with that letter. Additionally, if the secretary sees a message from Smith,
John, and selects that message, clicking the "From" column will resort the
mail but will NOT keep the selection point on that name, as it should.
In Contact folders, in the address book view, the secretary is unable to
begin typing "smith" to move through the contacts to the Smiths.
All of this behavior is unusual; these sorting and navigating shortcuts work
fine if the secretary is accessing her own mailbox. Additionally, if I
create a separate profile on the secretary's machine, pointing to the
attorney's mailbox, the sorting and navigating features work fine.
Things we've tried:
--enhancing the secretaries permissions on the Exchange Advanced|Mailbox
Permissions tab of the attorney object in AD.
--repairing Office.
--cleaning the machine with SpyBot, in case it is were a spyware issue.
--creating a new profile.
--deleting the data files (specifically, views.dat) and recreating them.
--deleting all Outlook profile data on the machine and starting over.
--removing the attorney's mailboxes from the secretary's machines and
re-adding.
--removing all delegate permissions from the attorney mailbox and re-adding.
Does anyone have any thoughts? This is not happening to ALL secretaries
with delegate access, but with enough of them to make it an epidemic. Is
there a permissions issue with Exchange 2000 that we haven't addressed?
Thanks in advance...
Jen
having this issue so I thought I'd try again with all the details (including
what we've already tried).
We recently upgraded from Exchange 5.5 to 2000. After that upgrade, many
secretaries with delegate access to attorney mailboxes (using Outlook 2000)
began experiencing problems performing certain activities on their
attorneys' mailboxes.
The problems relate to moving through mail or contact folders.
Specifically, if Secretary A is looking at Attorney Z's inbox, when she
sorts the inbox by the "From" field she is unable to type in a letter and
move to the first message in the view from someone whose display name starts
with that letter. Additionally, if the secretary sees a message from Smith,
John, and selects that message, clicking the "From" column will resort the
mail but will NOT keep the selection point on that name, as it should.
In Contact folders, in the address book view, the secretary is unable to
begin typing "smith" to move through the contacts to the Smiths.
All of this behavior is unusual; these sorting and navigating shortcuts work
fine if the secretary is accessing her own mailbox. Additionally, if I
create a separate profile on the secretary's machine, pointing to the
attorney's mailbox, the sorting and navigating features work fine.
Things we've tried:
--enhancing the secretaries permissions on the Exchange Advanced|Mailbox
Permissions tab of the attorney object in AD.
--repairing Office.
--cleaning the machine with SpyBot, in case it is were a spyware issue.
--creating a new profile.
--deleting the data files (specifically, views.dat) and recreating them.
--deleting all Outlook profile data on the machine and starting over.
--removing the attorney's mailboxes from the secretary's machines and
re-adding.
--removing all delegate permissions from the attorney mailbox and re-adding.
Does anyone have any thoughts? This is not happening to ALL secretaries
with delegate access, but with enough of them to make it an epidemic. Is
there a permissions issue with Exchange 2000 that we haven't addressed?
Thanks in advance...
Jen