Online Status of messages has disappeared

[CynthiaD]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

When I download my email to Entourage, I always leave a copy of my mail on the server so as to have web-mail access from other computers (at work for example). I noticed this evening that Entourage was starting to download a couple thousand messages and knew something had to be wrong. (OK, so I don't bother to delete all messages after I read them). Anyway, then I saw that ALL the messages in Entourage that should have the letter icon showing that I have left copies on the server are now without the icon. Entourage now wants to download all the same messages again from the server!

What caused this, and is there a way I can get Entourage to recognize the duplicate messages so it won't download all of them again?

 

[Diane Ross]

What caused this, and is there a way I can get Entourage to recognize the
duplicate messages so it won't download all of them again?

Did you do a rebuild? If no, then it could be a problem with your server.
They burp like this sometimes.

To get rid of duplicates use one of the scripts on this link:

<http://www.entourage.mvps.org/faq_topic/duplicates.html>


--
Diane Ross, Microsoft Mac MVP
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