oooops

[parlicoot]

sorry didn't mean to send twice.....don't know how that
happened. If garfield 'n odie replies - I have already
noted your advice to detect and repair. It didn't work.
Neither did re-installing Office 2000, re-installing
Windows 98, system scan for viruses (Norton), installing
updated drivers for the printer.....I can't think of
anything else to try. Please help.....Thank you.

 

[garfield-n-odie]

Hi, parlicoot. Try disabling the Office Plugin that comes with Norton Antivirus. This option is usually in something like Start | Programs | Norton | Options | Miscellaneous.

 

[Guest]

Thank you garfield. I wish I could say it worked....but it
didn't. I disabled the plugin, went to a doc and printed
it. When I closed it, the same error message came up. But
I'm grateful for someone putting their mind to it. Any
more ideas?

-----Original Message-----
Hi, parlicoot. Try disabling the Office Plugin that

comes with Norton Antivirus. This option is usually in
something like Start | Programs | Norton | Options |
Miscellaneous.

 

[garfield-n-odie]

Hi, parlicoot. Does the problem occur if you print to a different
printer, then save? If you don't have another printer to experiment
with, install a fake local printer (like a HP Laserjet 4) configured to
print to the NUL: port, print to the fake printer, then save... does the
problem occur? If not, then at least we know the problem is caused by
the printer driver for your real printer.

 

[Guest]

Hello Garfield n odie,
Ok, I tried to do that, but when I got to the bit about
Ports, the only choices I had were COM 1, COM 4, File and
LPT1 - ECP Printer Port. I couldn't see anything labelled
NUL. However, I carried on doing what seemed right, and
managed to install the fake printer. I then tried to print
a doc., which didn't work, of course, BUT, when I closed
it down.......no error message!
Between you and Beth, I'm sure the problem will be sorted!
Thank you. Parlicoot
(Don't forget to tell me what to do next)

 

[Parlicoot]

You were right. I downloaded the new printer drivers (how
cool is that - I, who know nothing!) and my computer is
now an error free zone! Thank you so much for your help.
Parlicoot