Open PST files Outlook 2003 running on Terminal server 2003 causes Outlook to crash.

[Gerwin]

Like the subject says: A server running on Windows Server 2003
(Standard edition) with terminal services activated give problems with
opening PST files within Outlook 2003. Outlook runs fine if no archives
are opened. The file is not readonly, the pst file does not contain
errors, even new generated pst files causes Outlook to crash.
It does not mather what user logs on, even a domainadmin is unable to
open pst files.
All Office 2003 updates are installed.

 

[Roady [MVP]]

Is the pst-file stored on the server as well
What is logged to the Event Viewer?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Gerwin]

I also tried storing the PST localy on the server but the error
remained the same.

The Event Viewer contains the following log:

Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module mspst32.dll, version 11.0.6357.0, stamp 40b65fc5,
debug? 0, fault address 0x0001b745.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Roady [MVP] schreef:

Is the pst-file stored on the server as well
What is logged to the Event Viewer?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

Like the subject says: A server running on Windows Server 2003
(Standard edition) with terminal services activated give problems with
opening PST files within Outlook 2003. Outlook runs fine if no archives
are opened. The file is not readonly, the pst file does not contain
errors, even new generated pst files causes Outlook to crash.
It does not mather what user logs on, even a domainadmin is unable to
open pst files.
All Office 2003 updates are installed.

 

[Roady [MVP]]

Can I safely assume that no other server services are running on that server
like Exchange, SQL or other applcations that can handle mail or depend on
Outlook?

Have you tried a repair/reïnstall already?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

I also tried storing the PST localy on the server but the error
remained the same.

The Event Viewer contains the following log:

Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module mspst32.dll, version 11.0.6357.0, stamp 40b65fc5,
debug? 0, fault address 0x0001b745.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Roady [MVP] schreef:

Is the pst-file stored on the server as well
What is logged to the Event Viewer?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----

Like the subject says: A server running on Windows Server 2003
(Standard edition) with terminal services activated give problems with
opening PST files within Outlook 2003. Outlook runs fine if no archives
are opened. The file is not readonly, the pst file does not contain
errors, even new generated pst files causes Outlook to crash.
It does not mather what user logs on, even a domainadmin is unable to
open pst files.
All Office 2003 updates are installed.

 

[Gerwin]

Yes you can safely assume that, there are no services or applications
of that kind running.

I tried both: a reinstall and a repair, neither did help..

 

[Gerwin]

Anybody?

 

[HeikoW]

Hello,

we have the same problem on the same System.
The only different is that we have Citrix Presentation Server Do you
have in the meantime any idea to solve the problem?

Sorry for my bad english.

 

[John]

same problem. citrix not installed. All office and server updates installed.

 

[Coop]

Same on three servers under admin or non-admin logon...

Office 2003/Outlook 2003/SP1
W2K3/SP1
Citrix MetaFrame Presentation Server 3.0/Hotfix MPSE300W2K3R03

 

[Gerwin]

No still no solution

 

[Gerwin]

It looks like it has something to do with the amount of physical
memory. It looks like Outlook can't handle servers with 4 GB or more
physical memory. Microsoft admitted this problem and gave as workaround
'Reduce the amount of memory'. That's not really an option for me..

 

[John]

I don't buy the "too much memory" theory. I have several servers with 4GB
running Outlook 2003 and terminal services that do not have this problem. I
only have one server with the problem - that server has 3GB. But, I'm going
to reduce the memory to 1GB a test anyway.

 

[Gerwin]

Another sollution would be: Disable PAE .. In the boot.ini the switch
/NOPAE could also fix te problem. It disables hot memory swapping.

 

[Coop]

Thanks for the heads-up on the possible memory/PAE issue. I need to amend my
post... Outlook crashes (when accessing PST's) only seem to occur on two of
my four TS/MPS30 servers. The two are Dell PowerEdge with 4GB. Outlook
does not crash on the other two which are HP Proliant DL380's with 2GB.
There is a hotfix for the PAE issue, but it is not relevant to my servers
since they're already W2K3 SP1. I guess I'll just remove 1GB RAM and see if
that helps.

 

[Gerwin]

I also experience the problem on a Dell PowerEdge with 4GB...

Coop schreef:

 

[Gepperd]

Still nobody?

 

[dbean]

The workaround to correct this issue. A colleague and I have been
testing this and found that using the /BURNMEMORY=8 in your boot.ini
file corrects the problem with Outlook and the system shows 3.99 GB of
physical memory. Apparently 4.00 GB is the magic number to cause this
problem in Outlook.

Boot.ini should read:
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows Server 2003,
Standard" /fastdetect /NoExecute=OptOut /BURNMEMORY=8

Regards,
Douglas Bean
Network Engineer
Virasec - Managed Network Services
(e-mail address removed)

 

[Nick-Mars]

Quirky as it sounds, it also worked for me. I'd never heard of "BURNMEMORY"
before. Looked it up. It reduces the amount of physical memory by the
amount entered.

 

[Fabrice Blanchet]

It works, great!

Our DELL PowerEdge 1750 and 4 go ram (4x 1024)

Fabrice