OPENING A FILE

[apecl22]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

When I try to open a word document it takes about 30 seconds to respond then the entire screen looks like a spread sheet with only vertical lines. When I try to close it there is no response. I have dumped the program 2x and reloaded it but get the same result.

 

[CyberTaz]

I'm afraid "dumping" the program is one of the worst things you can do. It's
rarely the software that causes a problem & reinstalling doesn't correct the
support files that are possibly the source of the issue. It just gets the
Office components out of synch with each other & can create more problems.

Before taking any further steps, though, you need to specify exactly what
version of Office & OS X you're currently at - "2004" & "10.5" is too vague.

Information about your Mac might also be helpful.

How are you opening the file ? Double-Click, File> Open?

Also, does this happen with *all* documents or just one in particular? How
about if you just launch Word so it creates a new blank document? Is it a
file you created yourself or is it from another source? What is the file
format - .doc, .docx, .rtf ?

Have you tried using Word from a different User Account?

Are you having similar issues with other programs?

Can you open the file in question with TextEdit?

What other details can you provide?

Regards |:>)
Bob Jones
[MVP] Office:Mac