Opening Attachments?

[Kris]

I have a Win XP Sp3 machine with Outlook 2003 Sp3 installed. This has worked previously. If I am looking at the email in the Reading Pane and there is an attachment I can click the attachment it works correctly, however if I "open" the email via a double click and then attempt to open the attachment I get an error related to the Outlook Secure Temp folder. There are no files in the OSTF location and the user has local admin rights on the machine. Also if the user creates a new email and adds an attachment and wants to view the file attached before sending there is also no luck.

FYI: No Viruses
No Google Crap
No permissions per user she is a domain admin and a local admin
It does work from the Reading Pane
Outlook Secure Temp folder exists correctly and proper permissions are set

Thanks,

Kris

 

[Roady [MVP]]

What is the exact error returned?
If you set the location to the My Documents\OutlookTemp folder, does it work then?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


http://www.msoutlook.info/
Real World Questions, Real World Answers

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I have a Win XP Sp3 machine with Outlook 2003 Sp3 installed. This has worked previously. If I am looking at the email in the Reading Pane and there is an attachment I can click the attachment it works correctly, however if I "open" the email via a double click and then attempt to open the attachment I get an error related to the Outlook Secure Temp folder. There are no files in the OSTF location and the user has local admin rights on the machine. Also if the user creates a new email and adds an attachment and wants to view the file attached before sending there is also no luck.

FYI: No Viruses
No Google Crap
No permissions per user she is a domain admin and a local admin
It does work from the Reading Pane
Outlook Secure Temp folder exists correctly and proper permissions are set

Thanks,

Kris

 

[Kris]

Okay Thanks for the help I changed the registry key for the OSTF to c:\temp and all is well. Thanks for the idea.
I have a Win XP Sp3 machine with Outlook 2003 Sp3 installed. This has worked previously. If I am looking at the email in the Reading Pane and there is an attachment I can click the attachment it works correctly, however if I "open" the email via a double click and then attempt to open the attachment I get an error related to the Outlook Secure Temp folder. There are no files in the OSTF location and the user has local admin rights on the machine. Also if the user creates a new email and adds an attachment and wants to view the file attached before sending there is also no luck.

FYI: No Viruses
No Google Crap
No permissions per user she is a domain admin and a local admin
It does work from the Reading Pane
Outlook Secure Temp folder exists correctly and proper permissions are set

Thanks,

Kris