Opening Document opens two windows

[Maidenlexey]

When I open my Microsoft Office Word 2007 blank or saved, I get two windows
one with the document in it and the other is just a useless window. I have to
close both windows seperatly and when I close the useless one a warning pops
up saying
The file is in use by another application or user
(C:\Users\user\Appdata\...\Normal.dotm)
It wants me to save another normal templet, or tells me that changes have
been made to the normal one and if I would like to change it.
I have run diognositcs on it and they come back fine.

 

[Milly Staples [MVP - Outlook]]

Find and delete normal.dotm - it sounds like it is corrupt. When you restart Word, it will create a new one.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| When I open my Microsoft Office Word 2007 blank or saved, I get two
| windows one with the document in it and the other is just a useless
| window. I have to close both windows seperatly and when I close the
| useless one a warning pops up saying
| The file is in use by another application or user
| (C:\Users\user\Appdata\...\Normal.dotm)
| It wants me to save another normal templet, or tells me that changes
| have been made to the normal one and if I would like to change it.
| I have run diognositcs on it and they come back fine.