Opening file error

[Kim]

One of my users does work at home (Excel 2000), the puts
the work on a diskette and brings it to work (Excel
2000). She she tries to open the file she gets
message "document.xls cannot be accessed. The file may be
read-only, or you may be trying to access a read-only
location. Or, the server the document is stored on may
not be responding.

I had her email the document to work to eliminate the
possibility of a corrupt diskette. She still could not
open it.

Does anyone know the problem lies in the scenario?

Thanks
Kim

 

[AlanN]

I saw a similar problem not long ago where I found that the user had
attached a link file (*.lnk) for the document instead of the actual file in
their email.

HTH, Alan N

 

[Kim]

Thank you for your reply. I had the user forward the
document to me, saved the document to my desktop, checked
the attributes, and they were not 'read only'
or 'hidden'. It shows as an '.xls' file and not a '.lnk'
file. Any further suggestions you may provide would be
greatly appreciated.

Kim

 

[John Wilson]

Kim,

If it's not a very large file <1mb and it's not proprietary
you can send it directly to me and I'll take a look at it.

John

 

[Gail]

What document did she forward? The copy off the Diskette or off of her computer
at home?

 

[Kim]

She forwarded the one she had emailed to herself from her
home computer.

 

[John Wilson]

Kim,

Rec'd the file and get the same indications that you do.
Leads me to believe that the copy of that file in your
e-mail is corrupted (saving to disks can do this).
Might I suggest first that the author of the file open it
again and save it (to make sure that it's working) and then to
SaveAs another name (as a backup) on their hard drive
(not a floppy or a CD).
Then have them e-mail you that backup file and see
what happens with it.

John