Opening outbox prevents mails from sending

[Tracey L]

Using outlook 2003, SP3 with Vista.

Recently (I suspect with introduction of most recent SP), if I happen to
view my outbox before messages are sent, ALL messages in my outbox become
unsendable even if I open them and resend. There are no error messages or
anything, the messages lose their italic font and simply will not send.
Pressing send/receive runs the process and reports no errors as if the
messages are invisible. They can however be opened and deleted - just not
sent. The messages are neither large or small, affects all messages. This
happens without me opening any message in my outbox.

If I simply don't open my outbox, everything is fine and messages send as
normal.

Seems like a bug. Anyone anyideas?

 

[neo [mvp outlook]]

What 3rd party things do you have installed that might be accessing said
messages? (e.g. Desktop Search, Instant Messaging, Antivirus, .etc)

Using outlook 2003, SP3 with Vista.

Recently (I suspect with introduction of most recent SP), if I happen to
view my outbox before messages are sent, ALL messages in my outbox become
unsendable even if I open them and resend. There are no error messages or
anything, the messages lose their italic font and simply will not send.
Pressing send/receive runs the process and reports no errors as if the
messages are invisible. They can however be opened and deleted - just not
sent. The messages are neither large or small, affects all messages. This
happens without me opening any message in my outbox.

If I simply don't open my outbox, everything is fine and messages send as
normal.

Seems like a bug. Anyone anyideas?

 

[DL]

I have to wonder why you would want to open msgs in the Outbox, if you want
to review prior to sending save them to drafts; simply by clicking the
'save' icon & closing the msg, which will be saved to drafts, where you can
review/edit re-save or send.
FWIW I see the same behaviour in outlook 2007, I allways assumed some 'flag'
was re-set if an outbox msg was opened, then closed, thus preventing it
being sent.

 

[Brian Tillman [MVP - Outlook]]

Using outlook 2003, SP3 with Vista.

Recently (I suspect with introduction of most recent SP), if I happen to
view my outbox before messages are sent, ALL messages in my outbox become
unsendable even if I open them and resend. There are no error messages or
anything, the messages lose their italic font and simply will not send.
Pressing send/receive runs the process and reports no errors as if the
messages are invisible. They can however be opened and deleted - just not
sent. The messages are neither large or small, affects all messages. This
happens without me opening any message in my outbox.

If I simply don't open my outbox, everything is fine and messages send as
normal.

This has been typical behavior for Outlook for a long, long time. Whether
it's correct or not, I can't say.

 

[Tracey L]

Not in my mail it hasn't. How it should work is that if you open the outbox
and click on a message it doesn't send untill you press send again in the
mssg but in my case as soon as I open the outbox, no messages send and cannot
be resent without cutting and pasting them into a new message and clearing
the outbox before resending. That's definately not right!

I open messages in my outbox because sometimes I want to double check what I
am sending. Call me a nervous user but I use outlook for work and send many
important messages.

I have recently installed Norton 360 onto the machine but other than that no
new applications I can think of. I'm sure this problem didn't imediately
coincide with the install of Norton.

Most likely an incompatability that came with SP3 I'm guessing?

Thanks for any help.

 

[Tracey L]

By the way, I have "do not send messgae straight away" set up to give me the
chance to reread a sent message.

 

[DL]

Well save the msg's in drafts, then review / edit & send - thats what drafts
is for
The outbox is not designed to store mail, that you then open and edit prior
to sending.
If you install AV software with the outlook intergration, uninstall that
software, reboot. Reinstall the AV without the outlook intergration

 

[Ian]

I have exactly the same problem, which also started about the same time
(a couple of weeks ago).

If I open the Outbox folder (just open the folder, note, not open the
emails in the Outbox), whatever is in the Outbox will no longer send.

If I open and resend those emails, they will only send successfully
_if_ I close the Outbox folder _before_ I press "send."

I am using Vista and Outlook 2007.

This _might_ coincide with upgrading to Kaspersky 2010 (I'm not sure).

A post in another forum suggested that this might be related to
Add-Ins.

 

[Ian]

The solution is here:
http://www.slipstick.com/problems/outbox.htm

And the explanation is here:
http://office.microsoft.com/en-us/outlook/HA011879881033.aspx

Ian C. H. Prescott

 

[Tracey L]

Excellent, it was the Norton addin. Thank you!

The solution is here:
http://www.slipstick.com/problems/outbox.htm

And the explanation is here:
http://office.microsoft.com/en-us/outlook/HA011879881033.aspx

Ian C. H. Prescott

 

[Tracey L]

DL - you're missing the point. Outlook offers the facility to delay sending
mail once the sent button is pressed. In my case, I like the ability to
recheck the occassional mail I have 'sent' before it goes i.e I write so many
mails, so quickly that occassionally I think "hang on a second, did I 'reply
all' accidently" or "did I remove the bit I don't want the receipient to
see". Using a 5 minute sending delay in the outbox enables me to double
check. Drafts is for saving mails I definately haven't finished or am not
ready to send - and I use that too.

 

[DL]

No not missing the point, and I did also say uninstall your AV

DL - you're missing the point. Outlook offers the facility to delay
sending
mail once the sent button is pressed. In my case, I like the ability to
recheck the occassional mail I have 'sent' before it goes i.e I write so
many
mails, so quickly that occassionally I think "hang on a second, did I
'reply
all' accidently" or "did I remove the bit I don't want the receipient to
see". Using a 5 minute sending delay in the outbox enables me to double
check. Drafts is for saving mails I definately haven't finished or am
not
ready to send - and I use that too.