Opening Word 2000 Hangs the application

[David]

Hello Everyone,

This is an old story but the old fixes don't work. I have Word 2000 on a
Windows XP machine (Excel, Powerpoint, Outlook all open fine). When I try to
open Word it hangs and then when I try to close it it makes a White screen.

I can go into Task Manager and kill the Winword.exe to "shutdown" Word.
I can go into Winword.exe /a immediately
This issue happens on multiple profiles

I deleted the Normal.DOT
I backed up and removed DATA key under HKCU\Software\Microsoft\Office\9.0\Word
- I also removed the full WORD key (which made it go through the
registration but failed to open still)

Since this issue happens in more than one profile I know I need to focus on
the HKey_Local_Machine instead of Current_User but not sure what next to do.
I see articles that say that even uninstalling and reinstalling has not
cleared it up but I am unsure if that is because they left parts in the
Registry.

Any help would be GREATLY appreciated.

 

[Graham Mayor]

Start with http://www.gmayor.com/what_to_do_when_word_crashes.htm
Repair Office from the original installation disc.
Reinstall the printer driver.
Remove any add-ins
http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
Rename normal.dot
Restart Word.

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Graham Mayor - Word MVP


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