Opening Word crashes every time

[KC]

Using office XP, word worked fine, now just started to crash every time we
try to open it. reads: Word failed to start correctly last time...etc. asks
to start in safe mode. If yes, starts in safe mode if no, get microsoft has
experienced a probem and needs to close...etc. If you recover and restart,
does the same thing. I tried uninstalling and re-installing with no luck.

 

[Jay Freedman]

Using office XP, word worked fine, now just started to crash every
time we try to open it. reads: Word failed to start correctly last
time...etc. asks to start in safe mode. If yes, starts in safe mode
if no, get microsoft has experienced a probem and needs to
close...etc. If you recover and restart, does the same thing. I
tried uninstalling and re-installing with no luck.

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm.

 

[Anne Troy]

Steps to troubleshooting Word:
http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
*******************
~Anne Troy

www.OfficeArticles.com
www.MyExpertsOnline.com

 

[KC]

no normal.dot file available to change, tried changing the registry key, no
love. I'm still on the network, no network printer conflicts. I don't use
norton antivirus. Still no good.

 

[Suzanne S. Barnhill]

You almost certainly have a Normal.dot. See
http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm for instructions on
finding it.

 

[KC]

I have done the searches, and they always come up negative. Plus, everytime
I open word, it's always blank. I can't find one

 

[Dennis Ankrum]

If you can't find normal.dot, you have to select the option to search hidden
files and folders.

I had this problem. Reinstalled Office, etc. Finally deleted all instances
of normal.dot (I had three) and the problem went away.

url:http://www.ureader.com/msg/10011079.aspx

 

[ram paudel]

Please find Normal.doc templete from the following location
C:\Documents and Settings\username\Application Data\Microsoft\Templets

Delete the Normal.doc file, winword automatically creates the file.

Ram Paudel

url:http://www.ureader.com/msg/10011079.aspx

 

[Philip Herlihy]

Please find Normal.doc templete from the following location
C:\Documents and Settings\username\Application Data\Microsoft\Templets

Delete the Normal.doc file, winword automatically creates the file.

Ram Paudel

url:http://www.ureader.com/msg/10011079.aspx

Shouldn't that be Normal.dot?

Phil, London