Opening Word Document shuts Windows 2000 down

[Kev C]

After updating Windows 2000 with SR4, Word now resets
windows when opening a document. What can I do, Is this
release that is causing it or is it something else. What
can I do, I cannot open any word document at all. all
other office products work ok.

 

[Beth Melton]

Hi Kev,

What do you mean by "Word now resets windows". Do you mean the Word
task ends unexpectedly? Or do you mean you are unable to open
previously created Word documents?

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Please post all follow-up questions to the newsgroup. Requests for
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~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[tmckenzie]

Kev and Beth-
I don't mean to barge in on this thread but I believe that
Kevin and I may be experiencing the same problem.
Whenever I try to open an existing word document, or
simply launch the program, my computer locks up. I must
use "ctrl-alt-del" in order to proceed. As soon as I issue
the ctrl-alt-delet command I get a message saying that my
system is dangerously low on resources and asking whetehr
I wish to terminate the Word program. As I have no choice
I select "yes" which either takes be to the "blue screen"
or causes furhter "hang" - necessitating a hard poweringt
off of the computer and a restart. All other Office
products work fine.

This seems to be a differnet issue than described in the
MS Product Suport Center FAQs as affecting all Office
programs and attributed to the Nimda virus?

Any help/insights appreciated.

Tim

 

[Beth Melton]

Hi Tim,

Here is an article that covers common causes for insufficient memory
errors:
http://www.mvps.org/word/FAQs/AppErrors/InsufficientMemory.htm



If you have already ruled out Nimda, or a variant of Nimda, then start
with the corrupt Normal.dot section.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


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