Opening Word files by right clicking fails

[Dovie]

I keep getting the message every time I try to open a file or delete a file
by right clicking. "Microsoft Office has stopped working." And I have to
reopen and use the keyboard only to open files or delete them. I have tried
some troubleshooting but nothing has worked so far. I'll be overjoyed to hear
how to solve this solution. There is no apparent conflict with the printer
because I deleted the printers and it still happened. Thanks.

 

[Terry Farrell]

That may be a symptom of a Word Data Key corruption - usually because Word
has been running when updates are installed.

Symptoms of Data Key corruption may include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

See MSKB 940791 http://support.microsoft.com/kb/940791 and click on the FIX
button.

Terry Farrell - MSWord MVP

 

[Dovie]

Hi, again Terry. I ran the Fix It, but unfortunately the problems still exists.

 

[Dovie]

I can't find CURRENT_USER. There's only HKEY_USERS and HKEY_LOCAL_MACHINE.

Dave

 

[Dovie]

Sorry, I did find it, and I found Word, but I can't find DATA. Just Userdata
whose type is REG_DWORD with 0x00000001 (1).

 

[Terry Farrell]

Which version of Word and OS are you using?
Does this still happen if you open in Safe Mode? From Start | Run, type in

winword /a

and press enter. test now.
Does it happen if you log in as a different user?

Terry

 

[Dovie]

I run Vista with Word 2007, and the freezing also occurs in Safe Mode.

Dovie

 

[Dovie]

Hi, Terry. I look forward to your next input.........

 

[Terry Farrell]

Well either you have missed out a critical step in the diagnostics that we
have given you or you have a hardware fault.

Terry