Organisation Charts pp2000 Win XP

[Kate]

I am getting the following error message when trying to open an organizational chart in powerpoint 2000 running on Windows XP. I have read kb article 218571 but cannot find the Msoprefs.232 and Msoclip.232 files. Does anyone know how to get around this problem

Thanks

 

[Echo S]

I am getting the following error message when trying to open an organizational chart in powerpoint 2000 running on Windows XP. I have read kb article 218571 but cannot find the Msoprefs.232 and Msoclip.232 files. Does anyone know how to get around this problem?

What's the error message say, Kate?

If it's the "unable to load Org Chart" thing described in kb article
218571, and all you need to do is find those .232 files, you may just
need to unhide some files in Windows Explorer.

Open a Windows Explorer window -- just opening a My Documents window
would work here. Go to Tools/Folder Options/View tab. Click the radio
button to "show hidden files and folders." Close that dialog.

Now right-click on your Start button and select Search. Put *.232 in the
file name area. In the Look In area, navigate to "my computer" or "local
harddrives." I'd also suggest clicking on the "more advanced options"
and making sure that Search System Folders and Search Subfolders are
both selected. And if you want to just elect to "search hidden files and
folders" here, you can skip the step above where you unhid them.

Hit the Search button and see if the *.232 files turn up. They're in
C:\Windows here.

 

[Kate]

Thanks very much for your help. I have tried searching for the files and just tried again ensuring that system folders and hidden folders are searched too but still didn't come up with anything. I can't understand why they're not there!

 

[Steve Rindsberg]

You may also have to tell explorer NOT to hide files of known extension.
If it's set to the default (aka "Make me beg for My Stuff") searches for
known extensions won't work, as I recall.

In Explorer, choose Tools, Options, View and make sure there's no check mark
next to "Hide file of known extensions" (or words to that effect)

--
Posted to news://msnews.microsoft.com
Steve Rindsberg, PPT MVP
PowerPoint FAQ - www.pptfaq.com
PPTools - www.pptools.com
===============================

Thanks very much for your help. I have tried searching for the files and

just tried again ensuring that system folders and hidden folders are
searched too but still didn't come up with anything. I can't understand why
they're not there!

 

[Kate]

I have searched system folders, unhidden file extensions and unhidden operating system files; and still cannot find these files even when searching the whole of the local hard drives (and I've tried several pcs). The users are using Win XP SP1, Office 2000 are on a network with restricted local drive access and roaming profiles. Is there anything obvious I am missing?!

 

[Steve Rindsberg]

I have searched system folders, unhidden file extensions and unhidden
operating system files; and still cannot find these files even when
searching the whole of the local hard drives (and I've tried several pcs).
The users are using Win XP SP1, Office 2000 are on a network with restricted
local drive access and roaming profiles. Is there anything obvious I am
missing?!

Their profiles would be stored on a server then?
Try searching there.

 

[John Langhans [MSFT]]

Hello,

These files are not installed with MS Organization Chart 2.0 (MSOC2) but,
instead, are created the first time a user (with Administrator privileges)
runs MSOC2.

To get theses files to be created you must log in with an adminstrators
account and run MSOC2 either as a standalone application or by inserting an
MSOC2 chart into Word, Excel, PowerPoint, etc..

Once the files have been created by successfully launching MSOC2, then you
can follow the rest of the instructions in the article 218571 of the
Microsoft KB.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
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