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Message: [QUOTE="Echo S, post: 386602"] What's the error message say, Kate? If it's the "unable to load Org Chart" thing described in kb article 218571, and all you need to do is find those .232 files, you may just need to unhide some files in Windows Explorer. Open a Windows Explorer window -- just opening a My Documents window would work here. Go to Tools/Folder Options/View tab. Click the radio button to "show hidden files and folders." Close that dialog. Now right-click on your Start button and select Search. Put *.232 in the file name area. In the Look In area, navigate to "my computer" or "local harddrives." I'd also suggest clicking on the "more advanced options" and making sure that Search System Folders and Search Subfolders are both selected. And if you want to just elect to "search hidden files and folders" here, you can skip the step above where you unhid them. Hit the Search button and see if the *.232 files turn up. They're in C:\Windows here. [/QUOTE]