Organizational Forms

[dbrown1407]

I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user
sends the forms, they go to public folders on our exchange server and are
viewed from there and dragged to a new "completed" folder. Some of the older
versions of this form can no longer be viewed. They come up blank. It has
me stumped. I have put what I thought was the old form out in the
organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

 

[dbrown1407]

I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user
sends the forms, they go to public folders on our exchange server and are
viewed from there and dragged to a new "completed" folder. Some of the older
versions of this form can no longer be viewed. They come up blank. It has
me stumped. I have put what I thought was the old form out in the
organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

We are using Outlook 2000 and Exchange 5.5

 

[Sue Mosher [MVP-Outlook]]

Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[dbrown1407]

I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user

[quoted text clipped - 4 lines]

organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

We are using Outlook 2000 and Exchange 5.5

I will give that a try. I think we did that though.

 

[dbrown1407]

Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user

[quoted text clipped - 4 lines]

organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

Where would I find the message class?

 

[Sue Mosher [MVP-Outlook]]

Like any other property, you can add it to the view using the Field Chooser or Fields dialog.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user

[quoted text clipped - 4 lines]

organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

Where would I find the message class?

 

[dbrown1407 via OfficeKB.com]

Yes the Message Class still exists. It is the same for all of the forms in
the Org forms library. I cleared the cache for approx 10 users and it didn't
help. It affects all users. (approx 50)

Like any other property, you can add it to the view using the Field Chooser or Fields dialog.

Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?
[quoted text clipped - 4 lines]
have cleared their cache and am not sure what else to do. Please HELP!!

Where would I find the message class?

 

[Sue Mosher [MVP-Outlook]]

Where are the folders located where these items are stored? You mentioned both Public Folders and a "completed" folder.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Yes the Message Class still exists. It is the same for all of the forms in
the Org forms library. I cleared the cache for approx 10 users and it didn't
help. It affects all users. (approx 50)

Like any other property, you can add it to the view using the Field Chooser or Fields dialog.

Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

[quoted text clipped - 4 lines]

have cleared their cache and am not sure what else to do. Please HELP!!
Where would I find the message class?

 

[dbrown1407 via OfficeKB.com]

The folders are located on the Exchange server in the public folders. There
is a folder for the form to submit to and a subfolder for them to drag the
completed forms to.

Where are the folders located where these items are stored? You mentioned both Public Folders and a "completed" folder.

Yes the Message Class still exists. It is the same for all of the forms in
the Org forms library. I cleared the cache for approx 10 users and it didn't

[quoted text clipped - 7 lines]

 

[Sue Mosher [MVP-Outlook]]

Yes the Message Class still exists. It is the same for all of the forms in
This doesn't make sense. Each form published to the Organizational Forms library would have its own unique MessageClass.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

The folders are located on the Exchange server in the public folders. There
is a folder for the form to submit to and a subfolder for them to drag the
completed forms to.

Where are the folders located where these items are stored? You mentioned both Public Folders and a "completed" folder.

Yes the Message Class still exists. It is the same for all of the forms in
the Org forms library. I cleared the cache for approx 10 users and it didn't

[quoted text clipped - 7 lines]

have cleared their cache and am not sure what else to do. Please HELP!!
Where would I find the message class?

 

[dbrown1407 via OfficeKB.com]

The message class is the same with the name of the form. Each form has a
different name.

This doesn't make sense. Each form published to the Organizational Forms library would have its own unique MessageClass.

The folders are located on the Exchange server in the public folders. There
is a folder for the form to submit to and a subfolder for them to drag the

[quoted text clipped - 7 lines]

 

[Sue Mosher [MVP-Outlook]]

What I find is sometimes helpful is to have the user create a new item with the form that they're having problems with.

Also, you may need to do more that just use the Forms Cache button. A more aggressive approach is to delete the entire contents of the Forms folder where the Frmcache.dat file resides.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

The message class is the same with the name of the form. Each form has a
different name.

Yes the Message Class still exists. It is the same for all of the forms in
the Org forms library.

This doesn't make sense. Each form published to the Organizational Forms library would have its own unique MessageClass.

The folders are located on the Exchange server in the public folders. There
is a folder for the form to submit to and a subfolder for them to drag the

[quoted text clipped - 7 lines]

have cleared their cache and am not sure what else to do. Please HELP!!
Where would I find the message class?