OS crash when open Word 2000

[Richard Lou]

The computer installed Windows 2000 SP4 and Office 2000 SR-1. It works
normally for long time.

When I open Word, it runs for about fifteen seconds then the computer reboot
suddenly. I can't find any thing in Event log. Scan the computer with latest
NAV and have no virus found.

But other applications of Office, Excel, Outlook and PowerPoint work OK.

Any expert can help?

 

[TF]

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

The computer installed Windows 2000 SP4 and Office 2000 SR-1. It works
normally for long time.

When I open Word, it runs for about fifteen seconds then the computer reboot
suddenly. I can't find any thing in Event log. Scan the computer with latest
NAV and have no virus found.

But other applications of Office, Excel, Outlook and PowerPoint work OK.

Any expert can help?

 

[Richard Lou]

Thanks for your information.

But it doesn't solve the problem. The problem is computer reboot, not the
Word quits immediately. If runing in Safe mode, Word works normally.

 

[Suzanne S. Barnhill]

Have you tried renaming Normal.dot? Nuking the Registry? Eliminating
add-ins?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[TF]

Richard

Did you follow the advice?

Terry

Thanks for your information.

But it doesn't solve the problem. The problem is computer reboot, not the
Word quits immediately. If runing in Safe mode, Word works normally.

 

[Richard Lou]

I found the reason. It's very strange.

The problem is caused by local printer. After removing the printer, Word
could work. But I can't reinstall the printer driver any more.

The local printer is RICOH OfficeStyler T10.

 

[Suzanne S. Barnhill]

Download an updated driver from the manufacturer's Web site.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Richard Lou]

Thanks for you all. I just fixed the issue:

* Uninstall Windows 2000 SP4 back to SP2 !!!

Now, I can reinstall the printer driver and Word is OK.

Thanks again.