OS X Leopard and Office 2004 Student Ed

[gav.w89]

I've just upgraded to OS X Leopard and now none of my Office 2004
applications will work

I click on the icons be it in the dock or in the applications folder
and the programmes will not load... All the icon in the dock does is
move to acknowledge it has been opened then nothing happens, the
programme fails to open altogether.

What can I do to help rectify this problem?!

Seeing as a £75 upgrade is now making an £85 application stop working!

 

[gav.w89]

Info from Console's system log

Dec 31 20:06:19 Macintosh /System/Library/Frameworks/Carbon.framework/
Versions/A/Support/LaunchCFMApp[189]: launch failed with error code
-2855 (cfragStdFolderErr) for application /Applications/Microsoft
Office 2004/Microsoft Word
Dec 31 20:06:19 Macintosh [0x0-0x1c01c].com.microsoft.Word[189]: /
System/Library/Frameworks/Carbon.framework/Versions/A/Support/
LaunchCFMApp[189] Launch failed with error code -2855
(cfragStdFolderErr) for application /Applications/Microsoft Office
2004/Microsoft Word
Dec 31 20:06:19 Macintosh com.apple.launchd[66]
([0x0-0x1c01c].com.microsoft.Word[189]): Exited with exit code: 217

 

[JE McGimpsey]

I've just upgraded to OS X Leopard and now none of my Office 2004
applications will work

I click on the icons be it in the dock or in the applications folder
and the programmes will not load... All the icon in the dock does is
move to acknowledge it has been opened then nothing happens, the
programme fails to open altogether.

What can I do to help rectify this problem?!

Seeing as a £75 upgrade is now making an £85 application stop working!

Try searching in the archives:

http://groups.google.com/advanced_group_search?as_ugroup=*mac.office*

 

[gav.w89]

Try searching in the archives:

   http://groups.google.com/advanced_group_search?as_ugroup=*mac.office*

looking through the archives is prooving fruitless.... the programme
to uninstall Office 2004 won't even open (just like every other Office
Application atm)

I tried to run the Office original disc and the install application
would not run... and the drag and drop install technique I tried and
the programmes still would not open.....

 

[gav.w89]

 

[Diane Ross]

I've just upgraded to OS X Leopard and now none of my Office 2004
applications will work

If you used the upgrade method to install Leopard this could account for
your problems. When Framework errors occur, it usually means one or more
components of Office have not been updated correctly and are now out of
synch with other bits.

If you receive a framework error, re-apply recent updates.

You might need to do an "Archive & Install" of Leopard, then use "Remove
Office", install from CD then update.

You need to get these updaters:

11.3.5 combo
11.3.6 requires 11.3.5 to be installed
11.3.7 requires 11.3.6 to be installed
11.3.8 requires 11.3.7 to be installed
11.3.9 requires 11.3.8 to be installed


Mactopia Downloads
<http://www.microsoft.com/mac/downloads.aspx>

 

[JE McGimpsey]

looking through the archives is prooving fruitless.... the programme
to uninstall Office 2004 won't even open (just like every other Office
Application atm)

I tried to run the Office original disc and the install application
would not run... and the drag and drop install technique I tried and
the programmes still would not open.....

Check out Diane's advice about the updates. Also, make sure OSX is fully
updated (10.5.1 as of this post).

 

[gav.w89]

If you used the upgrade method to install Leopard this could account for
your problems. When Framework errors occur, it usually means one or more
components of Office have not been updated correctly and are now out of
synch with other bits.

If you receive a framework error, re-apply recent updates.

You might need to do an "Archive & Install" of Leopard, then use "Remove
Office", install from CD then update.

You need to get these updaters:

11.3.5 combo
11.3.6 requires 11.3.5 to be installed
11.3.7 requires 11.3.6 to be installed
11.3.8 requires 11.3.7 to be installed
11.3.9 requires 11.3.8 to be installed

Mactopia Downloads
<http://www.microsoft.com/mac/downloads.aspx>

When trying to install the updates, I download the file successfully
but then when I open the downloaded file and double click on install I
have a similar issue to the other office applications, it just opens
and then disappears!


MacOSClassic/Office 2004 11.3.5 Update
Jan 1 06:30:31 Macintosh [0x0-0xcd0cd].com.MindVision.VISEX[863]: /
System/Library/Frameworks/Carbon.framework/Versions/A/Support/
LaunchCFMApp[863] Launch failed with error code -2855
(cfragStdFolderErr) for application /Volumes/Office 2004 11.3.5 Update/
Office 2004 11.3.5 Update.app/Contents/MacOSClassic/Office 2004 11.3.5
Update
Jan 1 06:30:31 Macintosh com.apple.launchd[66]
([0x0-0xcd0cd].com.MindVision.VISEX[863]): Exited with exit code: 217

 

[Diane Ross]

When trying to install the updates, I download the file successfully
but then when I open the downloaded file and double click on install I
have a similar issue to the other office applications, it just opens
and then disappears!

You need to do an "Archive & Install" of Leopard.

"Archive and Install" moves existing system files to a folder named Previous
System and then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Archive and Install of the OS

<http://www.entourage.mvps.org/glossary/archive_install.html>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>

 

[gav.w89]

You need to do an "Archive & Install" of Leopard.

"Archive and Install" moves existing system files to a folder named Previous
System and then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Archive and Install of the OS

<http://www.entourage.mvps.org/glossary/archive_install.html>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>

Will I need to remove Leopard from the system first? (If so how do I
go about doing that?)
Or just run the archive & install on top how the system is at the
moment?

 

[JE McGimpsey]

Will I need to remove Leopard from the system first? (If so how do I
go about doing that?)
Or just run the archive & install on top how the system is at the
moment?

Leopard *is* the system.

The Archive and Install option removes (and archives) the existing
system and installs Leopard as the new system.

 

[Michel Bintener]

Will I need to remove Leopard from the system first? (If so how do I
go about doing that?)
Or just run the archive & install on top how the system is at the
moment?

Just run the Archive & Install; the moment you remove Leopard (by
reformatting the hard disk), you cannot create archives anymore as there
won't be anything left to archive. If you run the Archive & Install, a
special folder will be created on your hard disk in which you can find the
older, archived system.

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[Clive Huggan]

Will I need to remove Leopard from the system first? (If so how do I
go about doing that?)
Or just run the archive & install on top how the system is at the
moment?

Just choose Archive and Install from the options that come up on the Leopard
installation CD.

It creates a new system folder, so it's side-by-side with the present one.
If all goes well subsequently and you want to save disk space, you can
delete the previous system in due course.

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from North America and Europe, so my
follow-on responses to those regions can be delayed)
====================================================

 

[gav.w89]

Just choose Archive and Install from the options that come up on the Leopard
installation CD.

It creates a new system folder, so it's side-by-side with the present one.
If all goes well subsequently and you want to save disk space, you can
delete the previous system in due course.

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from North America and Europe, so my
follow-on responses to those regions can be delayed)
====================================================

So I'm going to need to back up all my current files and documents
that I wish to keep first as I will need to format the system?

(Cheers for this btw guys, I'm relatively new to Macs and this is a
great help)

 

[Diane Ross]

So I'm going to need to back up all my current files and documents
that I wish to keep first as I will need to format the system?

No, you don't have to backup anything. This is not saying having a good
backup isn't important. It doesn't delete anything. It just re-writes your
'system' files by moving them into a new folder called 'previous system
folder'. This way you can always revert to the old system by deleting the
new one and removing 'previous' from the name. You might need to drag a few
things out of the old folder, but don't use any of the system files. They
are what are damaged. The "Archive & Install" makes them all new again.

(Cheers for this btw guys, I'm relatively new to Macs and this is a
great help)

We'll do our best to help you get acquainted with the Mac. I know how I feel
when I enter the PC world so I have a lot of empathy.

I have a few tips posted to help new users here:

<http://www.entourage.mvps.org/new2mac/index.html>

It's really basic stuff. Links included on how to find help too.

Here's a plug for SuperDuper. Super easy to use and the directions actually
make sense. Leopard version due out soon.

<http://www.shirt-pocket.com/>

Be sure to check out the sandbox feature. SuperDuper is known for it's
cloning which is free, but the smart updates and scheduling comes with the
paid version. $27.95

A Sandbox is a bootable copy of your system, stored on another hard drive or
partition, that shares your personal documents and data with the original.
With SuperDuper!, you actually use the Sandbox as your startup volume. You
can safely install any system updates, drivers or programs in the Sandbox,
without worrying about what might happen to your system. If anything goes
wrong, you can simply start up from the original system. SuperDuper! has
preserved it in its original, pre-disaster state but all your new and
changed personal documents are totally up to date. Within minutes, you're up
and running again without having to go through a difficult and
time-consuming restore process.

This way you can take your time working on your problem. It seems that
update problems have become more frequent for both the OS and applications.

Another tip for updating applications is to stuff your current folder (like
Office 2004) before updating. Then if the update goes sour, you can unstuff
the original and be
back in business.

Just a fan of SuperDuper!

 

[gav.w89]

No, you don't have to backup anything. This is not saying having a good
backup isn't important. It doesn't delete anything. It just re-writes your
'system' files by moving them into a new folder called 'previous system
folder'. This way you can always revert to the old system by deleting the
new one and removing 'previous' from the name. You might need to drag a few
things out of the old folder, but don't use any of the system files. They
are what are damaged. The "Archive & Install" makes them all new again.


We'll do our best to help you get acquainted with the Mac. I know how I feel
when I enter the PC world so I have a lot of empathy.

I have a few tips posted to help new users here:

<http://www.entourage.mvps.org/new2mac/index.html>

It's really basic stuff. Links included on how to find help too.

Here's a plug for SuperDuper. Super easy to use and the directions actually
make sense. Leopard version due out soon.

<http://www.shirt-pocket.com/>

Be sure to check out the sandbox feature. SuperDuper is known for it's
cloning which is free, but the smart updates and scheduling comes with the
paid version. $27.95

A Sandbox is a bootable copy of your system, stored on another hard drive or
partition, that shares your personal documents and data with the original.
With SuperDuper!, you actually use the Sandbox as your startup volume. You
can safely install any system updates, drivers or programs in the Sandbox,
without worrying about what might happen to your system. If anything goes
wrong, you can simply start up from the original system. SuperDuper! has
preserved it in its original, pre-disaster state but all your new and
changed personal documents are totally up to date. Within minutes, you're up
and running again without having to go through a difficult and
time-consuming restore process.

This way you can take your time working on your problem. It seems that
update problems have become more frequent for both the OS and applications..

Another tip for updating applications is to stuff your current folder (like
Office 2004) before updating. Then if the update goes sour, you can unstuff
the original and be
back in business.

Just a fan of SuperDuper!

Quote: "Just run the Archive & Install; the moment you remove Leopard
(by
reformatting the hard disk)"

But if I reformat the hard disk, will that not remove all my current
documents?

 

[CyberTaz]

But if I reformat the hard disk, will that not remove all my current
documents?

You've taken the quote out of context - Michel's point was that *if* you
reformat the drive the option to Archive & Install will no longer exist
because there will no longer be anything to archive. He's supporting the
suggestion to A&I as opposed to reformatting

IOW, Yes, reformatting *will* "remove all [your] current documents" whereas
A&I will *not*.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[gav.w89]

But if I reformat the hard disk, will that not remove all my current
documents?

You've taken the quote out of context - Michel's point was that *if* you
reformat the drive the option to Archive & Install will no longer exist
because there will no longer be anything to archive. He's supporting the
suggestion to A&I as opposed to reformatting

IOW, Yes, reformatting *will* "remove all [your] current documents" whereas
A&I will *not*.

Regards |:>)
Bob Jones
[MVP] Office:Mac

so all i do then is run the leopard install disk again and select
archive and install? i don't need to remove leopard and revert back to
tiger then run the leopard install disk

 

[CyberTaz]

Correct - but you might want to take a look in Mac Help and/or the links
provided by Diane for more detail on A&I before you begin, just to be a bit
more familiar with the process

Good Luck |:>)
Bob Jones
[MVP] Office:Mac

Quote: "Just run the Archive & Install; the moment you remove Leopard
(by
reformatting the hard disk)"

But if I reformat the hard disk, will that not remove all my current
documents?

You've taken the quote out of context - Michel's point was that *if* you
reformat the drive the option to Archive & Install will no longer exist
because there will no longer be anything to archive. He's supporting the
suggestion to A&I as opposed to reformatting

IOW, Yes, reformatting *will* "remove all [your] current documents" whereas
A&I will *not*.

Regards |:>)
Bob Jones
[MVP] Office:Mac

so all i do then is run the leopard install disk again and select
archive and install? i don't need to remove leopard and revert back to
tiger then run the leopard install disk

 

[Clive Huggan]

Gav,

You need to do some reading. Maybe you'd benefit from the "Take Control" PDF
books, for example "Take Control: The Mac OS X Lexicon" and "Take Control of
Upgrading to Leopard" -- see www.takecontrolbooks.com/?14@@!pt=TB-BOX and
http://www.takecontrolbooks.com/catalog.html. Haven't read the ones in the
first reference, but I've found other Take Control books are pretty good.

Cheers,
Clive Huggan
============

Correct - but you might want to take a look in Mac Help and/or the links
provided by Diane for more detail on A&I before you begin, just to be a bit
more familiar with the process

Good Luck |:>)
Bob Jones
[MVP] Office:Mac

On 1/2/08 5:19 AM, in article
(e-mail address removed),

Quote: "Just run the Archive & Install; the moment you remove Leopard
(by
reformatting the hard disk)"

But if I reformat the hard disk, will that not remove all my current
documents?

You've taken the quote out of context - Michel's point was that *if* you
reformat the drive the option to Archive & Install will no longer exist
because there will no longer be anything to archive. He's supporting the
suggestion to A&I as opposed to reformatting

IOW, Yes, reformatting *will* "remove all [your] current documents" whereas
A&I will *not*.

Regards |:>)
Bob Jones
[MVP] Office:Mac

so all i do then is run the leopard install disk again and select
archive and install? i don't need to remove leopard and revert back to
tiger then run the leopard install disk