otlk 2003: E-mail sent from work account when I choose personal

[MortySnerd]

I have a work Exchange account and a personal POP/SMTP account. My personal
e-mail address is listed in the POP/SMTP account settings. When I choose the
personal account from the Account drop-down in an e-mail message, it is
delivered to the recipient as being From: "(e-mail address removed)". However, it is in my
Sent Items folder listed as "(e-mail address removed)".

When I click "Test settings" in the personal account, it works correctly.

 

[Brian Tillman]

I have a work Exchange account and a personal POP/SMTP account. My
personal e-mail address is listed in the POP/SMTP account settings.
When I choose the personal account from the Account drop-down in an
e-mail message, it is delivered to the recipient as being From:
"(e-mail address removed)". However, it is in my Sent Items folder listed as
"(e-mail address removed)".

One cause of this is that Outlook can't authenticate to the outgoing server
of the "personal.com" account and so reverts to using the server in another
account, like that of the "work.com" account.

 

[MortySnerd]

Interesting suggestion, but if it could not authenticate, wouldn't the "test
settings" button fail? "Test settings" is the only way I can get it to
actually work correctly. When I press that button, it sends e-mail under my
personal account in the correct method, (e-mail address removed).

 

[Daniel Peterson]

I have this same problem, and haven't found a solution. The only potential
fix I've heard is mail authentication related, which isn't the case for me.
If you find a solution, please post it.

 

[MortySnerd]

I've done some testing, and I think this is a bug releated to how Outlook
2003 authenticates to SMTP.

I've used some other ISP's SMTP servers that I have rights to log on to, and
they have worked as expected, causing outlook 2003 to send e-mail as
"Me@personal".

Other ISP's just flat out don't work, even with the correct SMTP information
supplied as given in these ISP's instructions.

Sorry it's not much of a solution, but at least it somewhat pinpoints the
problem.

 

[Brian Tillman]

Interesting suggestion, but if it could not authenticate, wouldn't
the "test settings" button fail?

Not necessarily. Authentication is often required only when the recipient
domain differs from the sender domain. The Test button sends a message to
yourself, so the sender and recipient domains match.