J
Jeff Dickman
I have a Windows XP SP1 laptop. The user is running Office 2003.
When I set the laptop up, AutoComplete was working for the email addresses. About two weeks ago, the user called me because it had quit working. The 'Suggest Names' feature was turned on, so I turned it off and turned it back on - which successfully started it working again (but the cache of addresses was gone).
Last week, he called me again with the same issue - I walked him through the same solution with solved his problem - but he's not happy because he doesn't have everyone's email address in his address book. He also doesn't want to add everyone that sends him email to that address book.
Any thoughts on what would be causing this to fail and what I can do to help him?
Thanks!
When I set the laptop up, AutoComplete was working for the email addresses. About two weeks ago, the user called me because it had quit working. The 'Suggest Names' feature was turned on, so I turned it off and turned it back on - which successfully started it working again (but the cache of addresses was gone).
Last week, he called me again with the same issue - I walked him through the same solution with solved his problem - but he's not happy because he doesn't have everyone's email address in his address book. He also doesn't want to add everyone that sends him email to that address book.
Any thoughts on what would be causing this to fail and what I can do to help him?
Thanks!