Out of memory errors and Auto-linking hangs

L

LCharlier

Outlook 2007 BCM is making me pull my hair out!

Current configuration:
- Windows Vista Ultimate 64-bit
- 4 GB RAM
- Office 2007 Enterprise Edition
- BCM 2007 SP1
- Exchange-based mail store (.OST) - ~170MB in size

I have performed multiple clean installs of both OS and BCM 2007 on two
different machines - both using Windows Vista 64 and Windows XP - same
result. When I attempt to auto-link my existing messages with contacts, one
of two things happens:

1) If I bring up the "Manage E-mail Auto-Linking" configuration dialog and
select some combination of folders and contacts, simply clicking "OK"
(without even using "Search and Link..."), causes a modal, control-less
dialog to appear displaying a progress bar and the message "Applying
changes...". Unfortunately, the dialog never progresses and instead hangs in
perpetuity. Alternately, if I choose "Search and Link", most of the time I
receive an "Out of memory or resources error" even though I have gobs of both
physical and virtual memory available. For what it's worth, If I manually
link messages to contacts, I encounter no problem...

If I don't use BCM functionality, Outlook works perfectly. I have run
ScanOST (no errors). I even tried using a PST version of the same mail store
- same problem. The only thing that seems different about my particular
configuration is that my even though my mail store isn't that large (relative
to other), I heavily leverage a nested folder structure. Could this be
causing BCM's linking engine to croak?
 
D

datawired

Same issue here. One user only. Deeply nested folders. Been an ongoing issue
for a very long time. Where is the fix?
 
L

LCharlier

Update to my original post:

After suspecting that something was amiss with respect to the number and
nesting depth of my folders, I copied my mail store to a test account and
significantly flattened-out my folder structure. Voilà! Everything works
fine now. Subsequent testing conducted over the following days revealed that
Outlook, with or without BCM, does not like lots of deeply nested folders.
After flattening-out my mail store, not only did BCM integration run without
error, I also observed an order of magnitude improvement in Outlook
performance across the board. I have also observed a corresponding reduction
in system resources (via Task manager) since eliminating the folder
hierarchy. While I can't confirm this, I suspect that Outlook appears to be
enumerating and possibly expanding nested folders upon entry causing
resources to quickly dwindle. Regardless of the the root cause however, I am
going to continue to try eliminating my OCD-like obsession for classifying
all mail via folders and instead try some type of categorization or tagging
instead. I'm very curious to see what ultimate effect this will have on
system stability and performance.

If my suppositions above are faulty, please feel free to educate as to the
inner workings/idiosyncrasies of Microsoft Outlook.
 

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